Fraud Investigator

Columbia Bank•Tigard, OR

2d•Onsite

About The Position

Responsible for investigating potential external fraud incidents related to the bank and the banks customers. Collects and retains documentation related to investigations, documents investigation results and may file reports in accordance with bank regulations and compliance requirements. Assists in the recovery of funds as necessary and provides guidance to business units related to fraud incidents. Job may be approximately 50% administrative and 50% investigation dependent on business need. Administrative duties include assigning fraud incident referrals (FIRs), processing losses & financial transactions, processing mail, general ledger reconciliation, group email monitoring and responses, and other duties as assigned. Partners with branch managers, associates and various business lines of the bank to prevent and reduce fraud losses. Conducts investigations to identify fraud transactions, identity theft, and elder abuse. Writes investigative reports based on investigation analysis and findings. Analyzes customer accounts during investigations for fraud. Interacts with all levels of law enforcement and government agencies, provides loss documentation and digital evidence as requested. Files reports for cases meeting criteria established by FinCEN. Administrative Duties: Processing financial transactions (losses and checks), assigning fraud incident referrals. Recommends changes in policies and procedures according to loss trends detected throughout the bank. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned to include general ledger reconciliation, processing mail (incoming & outgoing), group email monitoring & responses and any other business needs that arise.

Requirements

2 years bank experience in retail operations, bank operations, or fraud required
Knowledge of commonly used concepts, practices, and procedures within fraud industry.
Familiarity with Sharepoint, Excel, and Word.
Demonstrates strong written and communication skills.
Ability to multitask and prioritize.
Ability to train and present to small and large audiences or has the interest in learning to train and present.
Knowledge and proficiency in current Columbia Bank core and related systems (FIS Banking Portal, FIS Teller, Concierge, Image Center, etc.) preferred
Ability to work fully onsite at posted location(s).

Nice To Haves

Knowledge and proficiency in current Columbia Bank core and related systems (FIS Banking Portal, FIS Teller, Concierge, Image Center, etc.)

Responsibilities

Investigating potential external fraud incidents related to the bank and the banks customers.
Collecting and retaining documentation related to investigations.
Documenting investigation results.
Filing reports in accordance with bank regulations and compliance requirements.
Assisting in the recovery of funds as necessary.
Providing guidance to business units related to fraud incidents.
Assigning fraud incident referrals (FIRs).
Processing losses & financial transactions.
Processing mail.
General ledger reconciliation.
Group email monitoring and responses.
Partnering with branch managers, associates and various business lines of the bank to prevent and reduce fraud losses.
Conducting investigations to identify fraud transactions, identity theft, and elder abuse.
Writing investigative reports based on investigation analysis and findings.
Analyzing customer accounts during investigations for fraud.
Interacting with all levels of law enforcement and government agencies.
Providing loss documentation and digital evidence as requested.
Filing reports for cases meeting criteria established by FinCEN.
Recommending changes in policies and procedures according to loss trends detected throughout the bank.
Demonstrating compliance with all bank regulations for assigned job function.
Keeping up to date on regulation changes.
Following all Bank policies and procedures, compliance regulations, and completing all required annual or job-specific training.
Maintaining a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
Coaching, mentoring, or training others and teaching coursework as subject matter expert.
Actively learning, demonstrating, and fostering the Columbia corporate culture in all actions and words.
Taking personal initiative and being a positive example for others to emulate.
Embracing the vision to become “Business Bank of Choice”.
Performing other duties as assigned to include general ledger reconciliation, processing mail (incoming & outgoing), group email monitoring & responses and any other business needs that arise.

Benefits

Comprehensive healthcare coverage (medical, dental, and vision plans)
401(k)-retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Access to an online discount marketplace
Paid vacation
Sick days
Volunteer days
Holidays