Fraud Investigator

Questrade Financial Group•Toronto, ON

1d•CA$55,000 - CA$65,000•Hybrid

About The Position

Questrade Financial Group (QFG) is seeking a Fraud Investigator to join their Fraud team. This role is responsible for proactively combating fraud across all Questrade Financial Group companies to mitigate risks and help Canadians achieve financial success. The Fraud Investigator will investigate, document, and conduct root cause analyses on various fraud types, utilizing investigative techniques to enhance fraud capabilities for all products and services. The role involves timely and accurate reviews of fraud cases on Flexiti’s portfolio, ensuring alerts and investigations are managed and escalated according to standard operating procedures. The successful candidate will collaborate with internal and external partners and clients during investigations.

Requirements

2+ years of experience working in financial services, risk management, and/or financial crimes (i.e. AML, Fraud, etc.)
Excellent written and verbal communication skills
Self-motivated, energetic, results-oriented and committed to adding value to the organization
Strong analytical and problem solving skills with ability to approach data with the right questions and recognition of trends
Ability to develop and use structured approaches to identify root causes and opportunities
Understand the impact that your work has on the company and customer journey
In-depth knowledge of risk and technology management as applied to fraud and/or criminal risk
Critical, outside-the-box thinker

Nice To Haves

Bilingual (English / French)
Knowledge of financial products, services, and processes
Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS)

Responsibilities

Monitoring and analyzing various information provided through detection systems, tools, reports, or manually evaluating, investigating and determining based on the required actions
Analyzing and processing Fraud / dispute cases while ensuring all internal service levels, policies and procedures are met
Supporting the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements
Documenting actions and information found throughout the investigation to develop and maintain account/case files
Engaging with clients through various communication channels to deliver an outstanding client experience helping our clients become much more financially successful and secure
Educating & providing advice to stakeholders and clients to meet their immediate security needs and providing tailored solutions to protect them and prevent fraud losses
Promoting operational excellence within the department while balancing the need to conduct appropriate, thorough investigations
Providing input and developing recommendations for process and customer service improvements.
Maintaining productive relationships with all internal and external stakeholders
Preparing reports, notifications and activity / case filings to upper management or as required
Exercising judgment to identify, diagnose, and solve problems
Staying abreast of financial crimes risk trends, relevant regulations and compliance standards
Other duties or accountabilities as needed