Fraud Investigator, Marketplace Fraud

Etsy•New York, NY

3d•Hybrid

About The Position

The role involves performing core enforcement reviews, conducting deep-dive fraud investigations, and analyzing fraud trends using data tools. Key responsibilities include providing feedback to improve machine learning models, offering recommendations for tooling and process enhancements, and assessing fraud risk for new products, all while consistently delivering against weekly core work assignments. This is a full-time position reporting to the Manager, Marketplace Fraud Operations. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.

Requirements

Bachelor’s degree in quantitative, scientific, technical, or analytical disciplines.
3+ years of experience in fraud prevention or risk management, ideally within e-commerce or marketplaces.
Proficiency in SQL.
Proficiency in data visualization tools such as Looker or Tableau to extract actionable insights.
Strong analytical and critical thinking skills to conduct deep-dive investigations into complex cases.

Responsibilities

Perform core enforcement reviews.
Conduct deep-dive fraud investigations.
Analyze fraud trends using data tools.
Provide feedback to improve machine learning models.
Offer recommendations for tooling and process enhancements.
Assess fraud risk for new products.
Consistently deliver against weekly core work assignments.
Conduct deep-dive investigations into complex fraud cases and chargeback patterns.
Use SQL and Looker to identify emerging trends and provide actionable insights.
Support ML model development by providing subject matter expertise and operational feedback.
Collaborate on new product launches to assess fraud risks and design controls.
Contribute to building and delivering training and documentation to enable and upskill the broader operations team.