Fraud Investigator I

First American•Usa, FL

2d•Remote

About The Position

Provide a central resource for fraud-tool escalations, identity-review support, property-owner notification responses, technical issue triage, and urgent mitigation coordination across relevant business units and operating teams. Provides front line support and works closely with other teams to complete in-depth investigations and support, wire and defalcation mitigation workflow. Assist users with identity and fraud tools, escalating issues and concerns to the appropriate party for resolution. Investigators research, gather and document facts while existing authorized underwriters, counsel, escrow leaders, and business decision-makers retain their authority. Support enterprise fraud prevention and response. Triage escalations, assist in identity review, support stake holders, respond to owner notification inquiries, and assist with fraud-tool issues. Follow department procedures and promptly escalate concerns.

Requirements

High school diploma or equivalent; associate or bachelor’s degree in criminal justice, business, finance, information systems, or a related field preferred
Generally, 1-3 years in fraud investigation/operations, identity theft prevention, financial crimes, transaction monitoring, claims fraud, or fraud risk operations.
Real estate, title, escrow, settlement, mortgage, or property transaction experience preferred.
Seller impersonation, BEC, wire fraud, or property identity-theft familiarity preferred.
Standard MS skill set including email, spreadsheets, case-management tools, and web-based applications.
Working knowledge of common fraud indicators, identity-misuse patterns, investigative practices, and the importance of documenting evidence and escalating unresolved concerns.
Strong written and verbal communication skills, including the ability to speak with people who may be worried, frustrated, or reporting possible identity misuse.
Careful attention to detail and sound judgment when information is incomplete, inconsistent, or time-sensitive.
Ability to manage multiple open matters, follow procedures, document work clearly, and escalate urgent issues promptly.
Ability to protect confidential personal, financial, and transaction information.
Experience supporting agents, escrow teams, consumers, or other external business partners.
Familiarity with seller impersonation, business email compromise, wire fraud, identity theft, or other fraud affecting real estate transactions.
Experience troubleshooting fraud-prevention or identity-verification tools and coordinating issues with technical support teams.

Responsibilities

Triage fraud-tool, identity, and property-owner notification escalations; assess urgency and route.
Document facts, tool results, communications, verification steps, actions, and open questions.
Assist agents, escrow/settlement teams, owners, and internal partners with approved workflows.
Identify inconsistencies, missing information, and fraud indicators; refer to the proper investigator or decisionmaker.
Troubleshoot basic tool/workflow problems; collect error details and coordinate technical referrals.
Follow mitigation steps for impersonation, compromised communications, payment changes, or urgent concerns.
Protect sensitive information and report recurring issues.
Additional duties may be assigned consistent with the role.