Fraud Investigations Specialist

Purolator•Mississauga, ON

12d•Onsite

About The Position

The Fraud Investigation Specialist is responsible for leading and executing complex fraud investigations impacting Purolator, with a focus on evidence development, case management, and investigative outcomes. This role plays a critical function in protecting Purolator’s financial and operational integrity by identifying fraudulent activity, conducting end‑to‑end investigations, and supporting enforcement, recovery, and risk mitigation actions. The Investigation Specialist serves as a subject matter expert in fraud investigations, evidence handling, and case resolution, partnering closely with Fraud Analytics, Fraud Risk & Forensics, Asset Protection, Claims, IT Security, Legal, and external stakeholders to ensure investigations are thorough, defensible, and aligned to governance and legal standards.

Requirements

Post-secondary education in Criminology, Criminal Justice, Accounting, Finance, Business Administration, or a related field
Equivalent combination of education and relevant investigative experience will be considered
5+ years of experience in fraud investigations, financial crime, asset protection, or a related investigative function within a complex enterprise environment
Proven ability to lead end‑to‑end fraud investigations, including evidence collection, analysis, documentation, and resolution
Experience investigating fraud across multiple domains (e.g., payments, claims, onboarding, account takeover, employee fraud, shipment abuse)
Strong experience using case management systems and maintaining audit‑ready investigative files
Demonstrated ability to collaborate with analytics, forensic, legal, and operational partners
Experience supporting legal proceedings, law enforcement referrals, and/or recovery actions
Ability to clearly present investigative findings to leadership, audit, and legal audiences
Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

Nice To Haves

Professional certification or progress toward certification such as., Certified Fraud Examiner (CFE), Certified Protection Professional (CPP), Certified Anti‑Money Laundering Specialist (CAMS)
Training in interviewing techniques such as Wicklander.
Experience working with law enforcement or regulatory bodies.
Exposure to fraud analytics outputs, forensic analysis, or fraud monitoring tools in support of investigations.

Responsibilities

Lead complex internal and external fraud investigations across a range of fraud typologies, including customer, employee, claims, payment, and shipment‑related fraud.
Execute investigative activities such as interviews, evidence collection, and case analysis in compliance with internal policies, legal requirements, and regulatory standards.
Develop clear investigative timelines and comprehensive case narratives that document fraud indicators, impact, findings, and conclusions.
Maintain end‑to‑end ownership of investigations, from intake through resolution, ensuring timely progression, proper documentation, and appropriate escalation.
Receive, triage, and assess fraud tips, alerts, and investigative leads from Fraud Analytics and monitoring tools, determining investigative scope and next steps.
Collect, analyze, and preserve investigative evidence across multiple sources, including transactional data, customer records, claims documentation, digital artifacts, and system‑generated outputs.
Prepare clear, defensible investigative summaries and case files suitable for executive review, audit, legal proceedings, or law enforcement referral.
Ensure all investigative documentation meets governance, audit, and evidentiary requirements.
Maintain accurate and complete records within approved case management systems.
Partner closely with Fraud Analytics and Fraud Risk & Forensics to leverage analytical insights, fraud monitoring outputs, and forensic analysis in support of investigations.
Assess and validate analytical findings through investigative techniques, contextual review, and corroborating evidence.
Provide structured investigative feedback to support fraud typology refinement, detection optimization, and broader risk mitigation initiatives.
Identify control weaknesses, behavioral trends, and process gaps surfaced through investigative activities.
Support post‑incident reviews and root‑cause analysis to inform corrective actions and reduce the risk of recurrence.
Coordinate with Legal, Asset Protection, and external partners to support recovery efforts, enforcement actions, and law enforcement referrals, as appropriate.
Serve as a trusted investigative advisor to internal stakeholders, providing clear, timely guidance on case status, findings, and recommended next steps.
Engage with external parties, including law enforcement, financial institutions, and vendors, to support investigative objectives and outcomes.
Support executive briefings, audit requests, and governance discussions by articulating investigative activities, risks, and conclusions clearly and succinctly.