Fraud Investigations Manager

Uphold•Clearwater, FL

19h

About The Position

Uphold is seeking a highly experienced Fraud Investigations Manager to lead and oversee the day-to-day operations of our Fraud Investigations team. This role is responsible for managing Fraud Investigators and Analysts, driving high-quality, in-depth investigations, and continuously improving investigative standards and outcomes. The ideal candidate brings deep expertise in fraud prevention and investigations, strong people leadership skills, and a hands-on approach to complex fraud cases within a fast-paced fintech environment.

Requirements

10+ years of experience in fraud prevention and fraud investigations
5+ years of experience in a fraud investigations or fraud prevention leadership role
Proven experience managing and developing fraud investigation teams
Strong knowledge of fraud typologies, investigative techniques, and case management best practices
Experience operating in fintech, financial services, payments, or digital asset environments preferred
Excellent analytical, decision-making, and problem-solving skills
Strong written and verbal communication skills, with the ability to document complex investigations clearly
Comfortable working in a fast-paced, evolving regulatory and risk environment

Nice To Haves

Experience with crypto, blockchain, or Web3-related fraud investigations
Familiarity with fraud monitoring tools, transaction monitoring systems, and case management platforms
Experience supporting regulatory exams or law enforcement requests
Data-driven mindset with experience leveraging metrics to improve investigative outcomes

Responsibilities

Lead, mentor, and manage a team of Fraud Investigators and Analysts, ensuring consistent, thorough, and timely investigations
Oversee day-to-day investigative workflows, case queues, and escalation management
Drive in-depth, high-quality fraud investigations across multiple products and channels
Review and approve investigative outcomes, ensuring accuracy, consistency, and regulatory alignment
Partner closely with the VP of Fraud Prevention to refine investigative strategies, processes, and controls
Identify fraud trends, patterns, and emerging risks, and recommend mitigation strategies
Develop and maintain investigation standards, playbooks, and quality assurance frameworks
Provide coaching, feedback, and performance management to build a high-performing investigations team
Collaborate cross-functionally with Compliance, Risk, Legal, and Operations teams
Support audits, regulatory inquiries, and internal reviews related to fraud investigations