Fraud Investigations Intern

Everwise Credit Union • Lincoln, NE

2d

About The Position

Position Summary: The Fraud Investigations Intern will gain experience in the Fraud Investigations field by providing support to the FRAML team. This position will assist with a variety of special projects and support functions designed to achieve the overall strategic objectives of the Fraud department. Primary Responsibilities and Duties: Work with Fraud Investigations team and other appropriate business units to create simple fraud-prevention guides that are shared when members open accounts Develop fraud awareness modules teaching members how to spot phishing and secure their accounts Help create timely awareness campaigns (emails, posters, social posts) for seasonal campaigns (tax season, holidays, etc.) Create materials frontline staff can use to educate customers during interactions Work with Fraud Investigations and various business units to incorporate departmental reporting into the fraud monitoring system Create standardized reporting templates for fraud investigations to streamline documentation Create scorecards for various quality reviews and assist with completion of quality reviews SharePoint projects – adding resources, maintenance, etc. Additional projects as needed Knowledge/Skills: Accountable for timely completion of assigned projects. Strong verbal and written communication skills Excellent customer service Strong attention to detail High level of confidentiality Proficiency in Microsoft Office suite (Excel, Word) Accountable for the quality of work provided, documentation and follow-up with adherence to Everwise’s service expectations. Accountable for maintaining the strictest of confidentiality Minimum Requirements: High School diploma or GED Currently attending a college or university and have taken intermediate level courses typically in the third year of study. Pursuit of degree in Criminal Justice preferred Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Welcome to Everwise Credit Union Careers! Everwise Credit Union puts people’s needs first, so no matter your story or your money savvy, we meet you where you are and equip you with the confidence and tools you need to get ahead—wherever you’re going. Originally founded as Teachers Credit Union, helping people understand and manage their financial future has always been central to what we do, even as we’ve expanded our community beyond teachers. Today, we serve more than 300,000 members across nearly 60 locations in the heart of the Midwest. Through personalized resources, services, tools and unparalleled access to innovative technology, we help everyone—teenagers to retirees, business leaders to the under-served—feel more in control of their money and their future. With every interaction, we seek to fulfill our purpose of helping people grow into their dreams. Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Requirements

• Accountable for timely completion of assigned projects.
• Strong verbal and written communication skills
• Excellent customer service
• Strong attention to detail
• High level of confidentiality
• Proficiency in Microsoft Office suite (Excel, Word)
• Accountable for the quality of work provided, documentation and follow-up with adherence to Everwise’s service expectations.
• Accountable for maintaining the strictest of confidentiality
• High School diploma or GED
• Currently attending a college or university and have taken intermediate level courses typically in the third year of study.

Nice To Haves

• Pursuit of degree in Criminal Justice preferred

Responsibilities

• Work with Fraud Investigations team and other appropriate business units to create simple fraud-prevention guides that are shared when members open accounts
• Develop fraud awareness modules teaching members how to spot phishing and secure their accounts
• Help create timely awareness campaigns (emails, posters, social posts) for seasonal campaigns (tax season, holidays, etc.)
• Create materials frontline staff can use to educate customers during interactions
• Work with Fraud Investigations and various business units to incorporate departmental reporting into the fraud monitoring system
• Create standardized reporting templates for fraud investigations to streamline documentation
• Create scorecards for various quality reviews and assist with completion of quality reviews
• SharePoint projects – adding resources, maintenance, etc.
• Additional projects as needed

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees