Fraud Investigations Manager
About The Position
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Join AirCover Fraud Operations—a dedicated, high-trust team at the heart of Airbnb’s mission to protect our Hosts, Guests, and the integrity of our global marketplace. This team works at the intersection of fraud intelligence, investigations, and platform protection, collaborating closely with Data Science, Product, Trust, Safety, Legal, and Community Policy teams. You’ll partner cross-functionally to safeguard Airbnb’s community against ever-evolving threats. The Difference You Will Make: You will lead the most complex fraud investigations, disrupt upstream fraud risks, and set the standard for investigative excellence on AirCover. Success means not only resolving high-impact cases with rigor and fairness but also shaping proactive fraud strategies, building systemic defenses, and enabling the team to anticipate and prevent future attacks. Your work will directly enhance platform trust and resilience, with measurable impact on fraud loss reduction, case resolution quality, and risk prevention.
Requirements
- 8+ years of leadership experience in fraud investigations, intelligence, risk analytics, or related fields (e.g. financial crime, insurance, platform abuse).
- Demonstrated expertise connecting case-level insights to broader fraud patterns and systemic risk, including advanced analytics and network detection.
- Strong background in fraud strategy, behavioral analysis, and the development of risk controls and operational workflows.
- Proven ability to produce clear, structured investigative writing and guide others in narrative and reporting standards.
- Hands-on experience with fraud tooling, upstream signal detection, and working with structured datasets; advanced proficiency with SQL and Python for analysis.
- Track record of building and leading high-performing teams, fostering clarity, accountability, and resilience in high-stakes environments.
- Experience collaborating with international and cross-functional partners to drive policy, process, and technology improvements.
Nice To Haves
- Working knowledge of cyber risk frameworks, digital forensics, and platform security; certifications such as CISSP, CHFI, CEH, GIAC, CFE, or Security+ are preferred.
Responsibilities
- Lead and mentor a specialized team of senior fraud investigators and analysts, guiding case investigations and building team capability.
- Own the resolution of complex, high-risk, or executive- escalated fraud cases, making final decisions in ambiguous scenarios.
- Analyze fraud signals and trends, translating insights into platform-level controls, rules, and policies.
- Collaborate with data, product, trust & safety, legal, and policy teams to design and implement new fraud countermeasures.
- Develop and present clear investigative reports and fraud intelligence summaries to AirCover leadership and cross-functional partners.
- Support operational queue work during surge periods, ensuring service excellence and platform integrity.
Benefits
- This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
