Manager, Fraud Investigations
About The Position
We are seeking a talented and self-motivated Manager to assist in leading our Special Operations team in Fraud Investigations. This Manager will work closely with other fraud leadership to facilitate operational excellence. The Manager, Special Operations will be responsible for overseeing Fraud Investigators that are conducting independent reviews and analysis of potential fraudulent activity. The role will drive execution plans across different products to ensure consistent member experience while meeting Investigation standards. You will partner with other Fraud Operation teams, AML, Legal, Risk, and Compliance to drive operational excellence in the first line of defense in the fraud prevention domain.
Requirements
- 5-8 years of fraud experience
- People leadership experience a strong plus
- Ability to implement and iterate on Fraud Operations SOPs, identify and incorporate automation tools to enhance Investigators efficacy and efficiency, and drive accountability
- Subject matter expert for Fraud Prevention and Investigation – including fraud control processes, KRIs and KPIs
- Demonstrate ability to lead team members
- Knowledge of banking compliance trends, rules, and regulations
- Excellent organizational skills
- Excellent written and verbal communication and presentation skills
- Analytical and problem-solving skills
Nice To Haves
- ACFE or similar industry designation
Responsibilities
- Manage team of Investigators to ensure determinations are appropriate, fully supported, and clearly documented, for fraud cases including large fraud incidents, trends, and contact with law enforcement
- Provides ongoing mentoring, coaching, and counseling to Fraud Investigators to drive production and quality goal achievement
- Work closely with the team to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership
- Collaborate with Senior Management related to ongoing projects to further enhance process improvements
- Develop and implement SOPs for new processes
Benefits
- All roles are eligible for competitive benefits.
- More information about our employee benefits can be found in the link below.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
