Fraud Investigations Associate II
About The Position
Zillion Technologies Inc. (ZTI) is seeking two Fraud Investigations Associate II professionals for a hybrid role in Glen Allen, VA. This position involves protecting the organization against various types of fraud, including intellectual property infringement, anti-money laundering, and direct fraud against customer accounts. The role requires investigating suspected illegal activities or fraud cases involving teammates, vendors, or third parties, coordinating with law enforcement, and maintaining case management and evidence according to legal requirements. The associate will apply practical knowledge gained through advanced education and work experience, working independently with general supervision on difficult but typically not complex problems. They may influence others within their job area by explaining facts, policies, and practices.
Requirements
- Bachelor's Degree required; equivalent combination of education and experience may be considered
- Typically requires 3 - 5+ years prior experience, with practical knowledge of job area
- Fraud investigation and remediation experience
- Strong customer service and victim support skills
- Experience handling fraud recovery and resolution
- Comfortable managing difficult or sensitive conversations
- Call center or high-volume customer interaction experience
- Strong communication and de-escalation skills
- Empathy, sound judgment, and professionalism
- Ability to balance fraud risk with a positive customer experience
Nice To Haves
- Financial institution or banking experience preferred
- Executive/escalated complaint resolution experience, such as Office of the President
Responsibilities
- Monitoring and acting on intellectual property infringement to protect the brand
- Anti-money laundering
- Establishing strategies/tactics for fraud management
- Preventing/detecting/investigating fraud cases against customer accounts and taking appropriate action
- Investigates suspected incidents of illegal activity or cases of suspected fraud by teammates, vendors, or third parties
- Coordinates information gathering and reporting with applicable law enforcement authorities, and present evidence to court
- Maintains case management and evidence in accordance with legal requirements
- Other duties as assigned
- Working independently with general supervision
- Problems faced are difficult but typically not complex
- May influence others within the job area through explanation of facts, policies and practices
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
