Fraud Insights Operations Analyst, Cx False Positive

DoorDash USA•Tempe, AZ

6d•Onsite

About The Position

The Fraud Insights Operations Analyst serves as the primary investigator within the Cx False Positive (FP) Team, which is part of the DoorDash Integrity department. This team focuses on ensuring the security and integrity of the platform by proactively identifying and thwarting potential instances of fraud. The role involves conducting in-depth investigations into cases of Cx fraud, providing detailed findings to support long-term fraud reduction efforts, and balancing the optimization of the Consumer experience with effective fraud combating. The Analyst reports to the Fraud Operations Supervisor and collaborates with S&O partners to meet project and analytic needs. This position requires an in-office presence at the DoorDash corporate office in Tempe, with the employee needing to live within a commutable 50 miles of the office. In-office days are determined by the business and can change. The role will also be assigned a schedule that may include evenings, weekends, and holidays, which will be adjusted periodically to meet business needs.

Requirements

2+ years of experience in fraud, finance, or other professional operational roles.
Strong analytical and problem-solving skills with the ability to identify patterns and anomalies.
Advanced Google Sheets/Excel skills, and familiarity with data analysis and statistical techniques.
Knowledge of fraud prevention strategies, techniques, and tools.
Proficiency in using fraud detection software and systems.
Ability to collaborate effectively with cross-functional teams.
Knowledge of relevant laws, regulations, and industry standards related to fraud prevention.

Responsibilities

Identify potential fraud where detection methods do not already exist, and develop processes and tools to mitigate new fraud.
Conduct thorough case reviews to ensure safe and compliant trading practices on the site.
Utilize data analysis and mathematical skills to enhance the effectiveness of the fraud operations team.
Identify and analyze fraud trends within the team, presenting insights and recommendations for improved outcomes and compliance.
Manage escalations as directed by leadership.
Conduct detailed investigations on flagged transactions or accounts to determine if fraud has occurred. This may involve reviewing account histories, transaction logs, and communication records.
Develop and implement fraud prevention strategies, policies, and procedures to minimize the occurrence of fraudulent activities.
Analyze data and perform statistical analysis to identify patterns, trends, and anomalies that may indicate fraudulent behavior.
Prepare comprehensive reports on fraud trends, incidents, and mitigation strategies to be presented to management and stakeholders.
Conduct training sessions and awareness programs to educate employees about fraud risks, prevention techniques, and reporting procedures.