Fraud & Compliance Analyst I
About The Position
As a Fraud & Compliance Analyst I, you will operate as the support role of the subject matter expert within the Compliance and Messaging Team at Sinch. In this role, you will manage communications with Sales teams, Brands and Carriers. You will partner with Product and Engineering to improve compliance and messaging operational processes, manage risk, and raise the bar on compliance across the organization. This role will also provide opportunities to consult on product development and contribute to compliance policies and frameworks. As a member of the team, you will be key in driving success across all functions and establishing Sinch as the compliance leader in the messaging marketing space for all verticals.
Requirements
- 3+ years of experience in compliance, regulatory, internal audit, or 2+ years of experience in the telecommunications industry heavily involved in messaging compliance
- Excellent organization and project management skills
- Experience working in a hypergrowth technology environment (constantly changing)
- Experience with TCPA compliance or the telecommunications industry (CTIA or CWTA) is a strong plus; or experience in a similarly regulated industry
- Demonstrated ability to collaborate cross-functionally to improve processes
- Excellent communication and problem-solving skills
- Excellent data manipulation skills
- Strong self-starter attitude
- Initiative to develop and lead your own projects
- Strong process-orientation and ability to drive a consistent and repeatable experience
- Strong analytical skills (advanced Excel/GSheets knowledge), with a data-driven, metrics-oriented mindset
- Familiarity with the following messaging operations: international number provisioning, dedicated short code applications and provisioning, toll-free number verifications, 10DLC Process, carrier audit investigations and resolutions, and toll-free and short code number transfers between providers
Responsibilities
- Oversee messaging compliance audits, alerts and establish best compliance practices to operationalize recurring audits and alerts.
- Act as the support person for all things messaging compliance related, including legal (TCPA and state-specific regulations) and industry best practices (Cellular Telecommunications Industry Association)
- Improve various compliance messaging operational processes
- Manage relationships with key internal/external partners and stakeholders driving messaging compliance
- Assist customers with messaging compliance related concerns and issues while building supporting frameworks
- Create and improve internal and external compliance-related documentation
Benefits
- Comprehensive market competitive medical, dental, and vision plans.
- Variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
- Free virtual counselling resources through our global Employee Assistance Program.
- Roth and Pre-tax 401(k) options including an employer match for all participants.
- Generous paid time off program.
- Paid parental leave and family planning support.
- Paid time off to support a volunteer program of your choice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
