Remote Fraud Call Center Representative - Puerto Rico

Conduent • Guaynabo, PR

3d • Remote

About The Position

We’re hiring a Remote Fraud Call Center Representative in Puerto Rico to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals.

Requirements

• High school diploma or GED required
• Minimum of 6 months of call center, customer service, or dispatch experience
• Strong communication and customer service skills
• Ability to work in a fast-paced call center environment
• Basic computer skills and ability to navigate multiple systems
• Reliable attendance and strong work ethic
• Proficient in English
• Must reside in Puerto Rico and be authorized to work in the U.S. permanently.
• Ability to successfully complete a background check, credit check, and security fingerprinting

Nice To Haves

• Banking or financial services experience

Responsibilities

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction

Benefits

• Medical
• Dental
• Vision
• Paid time off and holidays
• Paid training
• Career growth and advancement opportunities
• Supportive and inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED