Fraud Call Center Representative

Conduent•San Antonio, TX

1d•$17•Onsite

About The Position

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $16.75/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.

Requirements

An effective communicator who can clearly explain complex information.
A dedicated professional with a strong work ethic and problem-solving skills.
A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
Ready to commit to 100% attendance during our three-to-five-week paid training period.
Must be at least 18 years old with a High School Diploma or equivalent.
Must have 6 months of Customer Service, Call Center or Dispatch experience.
Complete a background check, credit check, and security fingerprinting.
Must be able to work onsite in our San Antonio office.

Nice To Haves

6 months of experience in the banking/financial industry.

Responsibilities

Efficiently manage a high volume of inbound calls in a fast-paced environment.
Provide outstanding customer support by answering inquiries related to their accounts.
Identify client needs and recommend solutions when fraud has been identified using comprehensive training, customer records, and our knowledge management systems.
Analyze potential fraud and suspicious activity by monitoring card alerts and fraud prevention reports.
Process disputes and fraud claims in line with client policies and guidelines.
Escalate issues to the appropriate channels when a risk review, exception handling, or further analysis is needed.
Log cases in the database, documenting actions taken and conversations with customers for accuracy.
Maintain confidentiality by ensuring information is shared only with authorized individuals in compliance with legal requirements.
Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
Support team operations during peak times or absences to help maintain seamless service.

Benefits

Full-Time Employment: Reliable schedule and stability.
Competitive Pay: Pay is $16.75/hr
Shift differentials: $1.50 extra per hour for shifts between 6 PM-6 AM on weekdays, and/or $1.00 extra per hour for shifts between 6AM-6PM on weekends.
Paid Training & Overtime: Get the training you need to excel and take advantage of overtime opportunities.
Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
Career Growth: Opportunities to advance your career in a supportive, innovative environment.
Full Benefits: Comprehensive benefit options and a great work environment that values your success.

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