Remote Fraud Call Center Representative - Puerto Rico

Conduent • Guaynabo, PR

6h • $12 • Remote

About The Position

Remote Fraud Call Center Representative - Puerto Rico Must be proficient in English. Must reside in Puerto Rico to be considered. $12.10 HR Opportunity to earn an additional $350 per month. Must be proficient in English. Great Benefits and Paid Training! Summary: As a Customer Service Representative II, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions. What we offer: Work From Home Full-Time Employment: Reliable schedule and stability. Competitive Pay: $12.10 starting on day one. Pay is $12.10/hour which may be below your state's minimum wage Please take this into consideration when applying. Shift differential: $1.50 extra per hour if working Monday-Friday between 6:00PM to 6:00AM. Weekend Shift Differential: $1.00 extra per hour if working on Saturdays and Sundays . Paid Training: Get the training you need to excel. Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics. Full Benefits: Comprehensive benefit options and a great work environment that values your success What You'll Do: Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns. Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed. Process fraud claims and disputes per client guidelines. Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach. Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system. Support team operations with other duties and tasks as assigned. What We're Looking For: A clear communicator who can explain complex topics in simple terms. A passionate, reliable professional with integrity and a drive to deliver exceptional service. Someone committed to excellent attendance and able to follow a structured, full-time schedule. A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease. Strong written and verbal communication skills with attention to accuracy. Comfortable navigating multiple systems and screens in a fast-paced environment. Ready to take high-volume calls while maintaining focus and professionalism.

Requirements

• Must be at least 18 years old with a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Proficient in English.
• Complete a background check, credit check, and fingerprinting.
• Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
• Work Area : Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
• Equipment: The company will provide all necessary computer equipment
• Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 10 Mbps download .
• Reside in Puerto Rico with legal authorization to work permanently in the United States.

Nice To Haves

• 6 months of experience in the banking or financial industry.

Responsibilities

• Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
• Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
• Process fraud claims and disputes per client guidelines.
• Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
• Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
• Support team operations with other duties and tasks as assigned.

Benefits

• Full Benefits: Comprehensive benefit options and a great work environment that values your success
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED