Remote Fraud Call Center Representative - Puerto Rico

Conduent

17h • $12 • Remote

About The Position

As a Customer Service Representative II, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.

Requirements

• A clear communicator who can explain complex topics in simple terms.
• A passionate, reliable professional with integrity and a drive to deliver exceptional service.
• Someone committed to excellent attendance and able to follow a structured, full-time schedule.
• A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease.
• Strong written and verbal communication skills with attention to accuracy.
• Comfortable navigating multiple systems and screens in a fast-paced environment.
• Ready to take high-volume calls while maintaining focus and professionalism.
• Must be at least 18 years old with a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Proficient in English.
• Complete a background check, credit check, and fingerprinting.
• Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
• Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
• The company will provide all necessary computer equipment
• Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 10 Mbps download.
• Reside in Puerto Rico with legal authorization to work permanently in the United States.

Nice To Haves

• 6 months of experience in the banking or financial industry.

Responsibilities

• Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
• Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
• Process fraud claims and disputes per client guidelines.
• Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
• Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
• Support team operations with other duties and tasks as assigned.

Benefits

• Work From Home
• Full-Time Employment: Reliable schedule and stability.
• Competitive Pay: $12.10 starting on day one.
• Pay is $12.10/hour which may be below your state's minimum wage Please take this into consideration when applying.
• Shift differential: $1.50 extra per hour if working Monday-Friday between 6:00PM to 6:00AM.
• Weekend Shift Differential: $1.00 extra per hour if working on Saturdays and Sundays.
• Paid Training: Get the training you need to excel.
• Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
• Full Benefits: Comprehensive benefit options and a great work environment that values your success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED