Fraud Associate

Gardner-White Furniture • Warren, MI

22h • Onsite

About The Position

The Fraud Associate plays a key role in protecting the company and its customers from fraudulent activity across online an in-store transactions. This position conducts detailed reviews of orders and account activity, applies fraud prevention tools and platforms to identify risk, and partners with cross-functional teams to resolve suspicious activity quickly. The Fraud Associate helps ensure customers enjoy a secure, reliable, and seamless ecommerce experience.

Requirements

• Moderate proficiency in computer operations, encompassing efficient typing skills and adept navigation of operating systems.
• High School Diploma or general education degree (GED).
• The ability to work some irregular hours, when needed.
• Ecommerce can be unpredictable including weekends, holidays, and off-hour availability is required for this position.
• Attention to detail.
• Excellent communication and interpersonal abilities.

Nice To Haves

• Previous experience in fraud prevention is preferred but not required.

Responsibilities

• Conduct thorough fraud checks on orders to identify and prevent fraudulent activities.
• Work with our digital fraud prevention services.
• Verify customer identity, billing, and shipping information to confirm the legitimacy of orders.
• Investigate flagged transactions using fraud prevention platforms and tools, escalating high-risk cases as appropriate.
• Collaborate with Customer Service, Store Sales, and other departments to resolve fraud-related issues.
• Perform any other tasks as needed to support fraud prevention efforts and overall ecommerce operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED