Fraud Assistant Intern

PENAIR CREDIT UNION•Pensacola, FL

10h•$22

About The Position

This part-time role, offering flexibility with 12-28 hours per week, is designed to support all aspects of fraud prevention in the Risk Management Department. This position is tailored to accommodate the dynamic schedules of those pursuing their education, while providing substantial exposure to practical applications within this department.

Requirements

Under one year of similar or preparatory experience.
A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions.
Excellent organizational and editing skills; proficient with spreadsheets.

Responsibilities

Process daily dispute requests and account credits in accordance with regulatory guidelines.
Identify and resolve discrepancies by coordinating with the appropriate parties.
Initiate timely communication with members to obtain necessary information or provide updates.
Collaborate with departmental team members to cross-train on various operational tasks.
Respond to Help Desk tickets submitted by members or employees.
Conduct reviews, address fraud disputes, and complete other related requests.
Monitor fraud alerts within the case management system.
Take appropriate action based on alert type and risk level.
Assist in facilitating the credit union’s security program.
Support activities related to access control and video surveillance systems.
Perform other related duties as assigned to support departmental and organizational objectives.