Fraud and Abuse Operations Lead

Plaid • San Francisco, CA

1d

About The Position

We are the first line of defense against fraud and abuse on the Plaid platform. Our mission is to ensure the safety and integrity of our platform for consumers and customers. As the Fraud and Abuse Operations Lead, you will be responsible for responding to fraud and abuse events, investigating claims, and triaging incidents. We also partner with product and engineering teams to inform and improve fraud mitigation strategies.

Requirements

• Experience triaging fraud or related incidents, with tight containment deadlines.
• Experience managing escalations and making informed trade-off decisions with multiple stakeholders.
• Ability to coordinate and communicate effectively with internal Legal, Compliance, Comms and other risk management teams during incident triage.
• A battle-tested mental model for balancing fraud mitigation vs. conversion, and the ability to calibrate and apply this mental model in the context of Plaid’s business objectives under pressure.
• Deep knowledge about fraud typologies–account takeover, different types of payments fraud, ACH fraud, chargebacks, kiting, rewards harvesting, etc.
• Deep context about the tactics, techniques, and procedures (TTPs) used by bad actors to commit different types of fraud on the web.
• Deep context about common mitigation strategies for the same, and informed opinions about their relative pros and cons.
• Strong data analysis skills using common analysis and manipulation tools.
• Strong SQL skills for querying data sets and quickly building reports.
• Ability to identify anomalies and fraudulent patterns in logs and other data sets (transactions data, request data, etc.).
• Experience building and iteratively maturing operational teams (specifically in fraud, abuse, security, incident response space).
• Experience maturing an operational control and building resilience.
• Exceptional written and verbal communication skills.

Nice To Haves

• Deep knowledge about regulatory frameworks that govern fraud and abuse mitigation in financial services (AML, KYC, KYB, Reg E, BSA, etc.)
• Familiarity with machine learning models for fraud detection.

Responsibilities

• Take ownership of the abuse on-call rotation, directly protecting our users and customers by swiftly and effectively responding to and resolving fraud and abuse events.
• Conduct thorough investigations into fraud and abuse claims from diverse sources.
• Triage and manage high-priority fraud and abuse events as internal incidents (SEVs), collaborating across teams to drive resolution.
• Act as the key operational partner to Consumer Risk and other product teams, providing vital insights and expertise.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed