Fraud Analyst

East West Bank•El Monte, CA

1d•$20 - $30

About The Position

East West Bank is seeking a Fraud Analyst to join their team. This role requires schedule flexibility and the willingness to work extended hours, including occasional weekends, to meet departmental needs. The Fraud Analyst will be responsible for monitoring suspicious activity, analyzing account data to detect fraud, and supporting business partners with risk-related scenarios. The position involves utilizing bank systems and policies to evaluate accounts, assisting with departmental procedure enhancements, and potentially participating in validation testing for risk processes and technological upgrades. A strong analytical focus and the ability to conduct transaction analysis are essential. The role also includes providing assistance to other fraud team members and resolving customer concerns.

Requirements

1-2 year of experience in loss prevention/retail banking/back office environment, preferably with a financial institution.
Demonstrated success in a customer service role that included a commitment to exceptional service for internal and external contacts
Knowledge of check fraud preferred
Must have schedule flexibility and willingness to work extended hours to meet the needs of the department
Ability to organize and prioritize multiple tasks and timelines, while consistently meeting deadlines and delivering a quality work product
Must be a self-motivated individual with the ability to be flexible and adaptable to changing priorities
Satisfactory verbal, written, and interpersonal skills
Demonstrates ability to maintain strict confidentiality and consistently exhibits the utmost in discretion
Demonstrated ability to work well under pressure and consistently meet strict deadlines
Ability to work with cross functional teams
Demonstrate solid computer skills including MS Word and Outlook
Assist department staff with daily work as necessary to keep department responsibilities and deadlines with service level agreement
Identify inaccuracies, inefficiencies, or deviations and work and escalate accordingly
Flexible with schedule and willing to work extended hours to meet the needs of the department

Responsibilities

Triages daily/periodic review of critical reports that monitor suspicious activity as needed
Conducts analysis and research of account activity to assess levels of risk and detect fraudulent activity
Utilizes bank systems, resources, policies, and procedures to diligently evaluate accounts and situations that may require unique treatment and a specialized approach
Supports business partners with risk related scenarios
Ability to meet departmental goals satisfactorily
Assists with providing feedback to enhance departmental procedures
A degree of creativity and lateral thinking is expected
May assist with validation testing for various departmental risk processes and technological upgrades
Must be analytical and focused with the ability to conduct transaction analysis
Provide assistance to other Fraud Analysts, Fraud Investigators, and Legal Process Specialists to resolve concerns and complaints from external/internal customers, fraud investigations, and/or legal order processes