Fraud Analyst

CSI•Valparaiso, IN

9d•Hybrid

About The Position

The Fraud Analyst is responsible for monitoring and analyzing debit card transactions to identify and prevent fraud. This role supports CSI’s fraud operations by reviewing alerts, investigating suspicious activity, and taking appropriate action to protect customers and financial institutions. Fraud Analysts play a critical role in identifying anomalous behaviors, making time‑sensitive fraud decisions, and communicating clearly with banks, cardholders, and internal teams. The position combines analytical investigation, customer interaction, and operational execution within a fast‑paced, mission‑driven environment.

Requirements

Minimum of three (3) years of relevant experience in fraud, banking, financial services, or related operational environments
Experience working with fraud monitoring or case management systems
Experience communicating directly with financial institutions or customers in high‑sensitivity situations
Strong analytical and critical‑thinking skills with a high attention to detail
Ability to identify fraud patterns and make sound, timely decisions
Strong written and verbal communication skills
Ability to manage multiple tasks while balancing accuracy and productivity
Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.

Nice To Haves

Experience communicating directly with financial institutions or customers in high‑sensitivity situations highly desirable

Responsibilities

Monitor and review fraud alerts using the ACI PRM fraud monitoring system
Analyze transactions, historical activity, and behavioral patterns to identify suspicious or fraudulent activity
Investigate fraud cases and identify emerging and recurring fraud trends tied to specific financial institutions
Create, maintain, and monitor fraud rules to prevent future fraud losses and assess rule effectiveness
Make fraud decisions, including blocking or closing credentials when appropriate
Notify financial institutions and attempt to contact cardholders regarding fraud actions
Handle inbound and outbound fraud‑related phone calls
Accurately document findings, decisions, and actions in the CRM/ticketing system
Manage multiple workstreams simultaneously, including alerts, calls, and tickets
Serve as an escalation resource and contribute to operational or strategic discussions as needed
Support onboarding, training, and mentoring of other analysts as experience allows
Maintain strong operational hygiene and contribute to continuous process improvements