Fraud Analyst

Questrade Financial Group•Toronto, ON

4d•CA$55,000 - CA$60,000•Hybrid

About The Position

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure. At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work. Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG. The Fraud Risk Management team is Questrade Financial Group’s line of defense in protecting customer wealth and ensuring Canadians can invest with complete confidence. Reporting to the Fraud Supervisor or Manager, the Fraud Analyst conducts timely, high-impact investigative analysis across all QFG business units and payment channels—including digital banking, brokerage trading, wires, and EFTs. In this role, you will proactively identify, evaluate, and action suspicious activity to minimize financial and reputational risk while ensuring all cases are documented and escalated according to rigorous standards. Working closely with both internal teams and external financial partners, you'll play a direct role in safeguarding our ecosystem across flexible shift schedules within our core operating hours (7:00 AM – 8:00 PM, Monday – Sunday).

Requirements

Critical thinking; thinking-outside-the-box mentality.
Strong communication skills essential with clients and management.
Must be self-motivated, energetic and results-oriented and be committed to adding value to the organization.
Strong analytical and problem solving skills. Ability to approach data with the right questions and know how to recognize trends; you develop and use structured approaches to identify root causes and opportunities.
Understanding the impact that your work has on the company and customer journey.
Excellent written and verbal communication skills.
In-depth knowledge of risk and technology management as applied to fraud and/or criminal risk.
1-2+ years experience working in financial services, risk management, and/or financial crimes (i.e. AML, Fraud, etc.).

Nice To Haves

Knowledge of financial products, services, and processes is an asset.
Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS) is a strong asset.

Responsibilities

Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine based on the required actions.
Oversee Service Level Agreements and Alert Queues/Inboxes to timely action alerts and requests.
Identify fraud patterns and trends; engage with appropriate business partners to escalate if needed.
Work closely and effectively with the rest of the Fraud Team in sharing information and trends for fast actioning.
Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
Documents actions and information found throughout the investigation to develop and maintain account/case files.
Engage with clients through various communication channels to deliver an outstanding client experience helping our clients become much more financially successful and secure.
Educate & provide advice to stakeholders and clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses.
Promote operational excellence within the department while balancing the need to conduct appropriate, thorough investigations.
Provides input and develops recommendations for process and customer service improvements.
Maintain productive relationships with all internal and external stakeholders
Prepares reports, notifications and activity/case filings to upper management or as required.
Exercises judgment to identify, diagnose, and solve problems.
Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.
Other duties or accountabilities may be assigned as needed.