Fraud Analyst/Quality Control Monitoring Specialist

Glacier Bancorp, Inc.•Fort Collins, CO

10h•Onsite

About The Position

The Fraud Analyst / Deposit Quality Control Specialist is responsible for identifying, investigating, and mitigating fraud risks across all departments of the bank while ensuring the integrity and quality of deposit operations. This role serves as the primary liaison between the bank and GBCI Fraud and plays a critical role in protecting one of the customer’s most important assets, their financial accounts. The ideal candidate must demonstrate strong analytical skills, attention to detail, and a high level of empathy and professionalism when assisting customers facing potentially stressful fraud situations. This role also provides backup support for the Deposit Quality Control (QC) function to ensure compliance with internal policies, regulatory requirements, and operational standards. The compensation pay range for this position is $23.89 - $27.45 per hour. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Requirements

High school education or equivalent required
Three years bank deposit operations and or fraud analyst experience preferred
Previous office experience and prior use of basic office equipment preferred
Experience with Microsoft Office products: Word, Excel, and Outlook
Knowledge of Jack Henry Silverlake
Knowledge of general banking products and terminology
Must possess excellent multi-tasking skills and be able to function under pressure
Must have effective written and oral communication skills
Ability to apply logical or critical thinking to define problems, collect data, establish facts, and draw conclusions
Ability to interpret a variety of technical instructions and can deal with multiple variables
Communicate effectively both verbally and in writing with others in a clear, thorough, and timely manner
Demonstrate a high level of organization, ability to prioritize and multi-task with attention to detail and accuracy, manage multiple projects, demonstrate self-motivation and ability to follow through with tasks
Exhibit a professional manner in dealing with others; work to develop and maintain cooperative and positive working relationships; represent the bank in a positive manner and maintain credibility with others
Ability to produce work within directed timeframe without compromising integrity or quality of work
Maintain strict confidentiality regarding any information obtained during the course of performing job duties; adhere to Bank policies and procedures regarding confidentiality

Responsibilities

Investigate fraud events and suspicious activity across all bank departments.
Partner with GBCI Fraud to investigate confirmed or suspected fraud cases.
Serve as the primary point of contact between GBCI Fraud, bank employees, and customers.
Provide timely updates, coordination, and resolution communication on fraud cases.
Document investigative findings and escalate complex or high-risk cases as appropriate.
Attend and actively participate in monthly fraud meetings.
Provide empathetic, professional support to customers experiencing fraud-related issues.
Recognize the sensitive nature of fraud events and respond with understanding and urgency.
Ensure clear and consistent communication between all stakeholders throughout the fraud resolution process.
Review and stay current on Fraud Policy and procedural updates.
Ensure changes are clearly communicated and implemented across the organization.
Monitor adherence to fraud policies and recommend improvements where appropriate.
Regularly review GBCI policy and procedure updates via the bank intranet to ensure compliance.
Develop and deliver training programs for employees on fraud detection, prevention, and response.
Promote fraud awareness across all departments and customer education through ongoing training and communication.
Deposit Quality Control: Performs quality control for all retail and business branch documentation to ensure compliance with policy, division and GBCI standards to include the following: Deposit account maintenance, New DDA, SAV, and CD accounts, Change of Address and Phone number maintenance, Account status changes, New CIF Setups, Debit Card applications, Closed DDA, SAV and CD accounts, Superseded DDA, SAV and CD accounts, POA, Executor, Personal Rep, Guardian, Conservatorship Documents, Account relinquishments, Night Drop Agreements, Debit Card opt in/opt out, AFT/Sweep transfer forms, Beneficial Ownership forms, Certificate of Trust.
Verifies that all required deposit documents are scanned and reviewed in Synergy in a timely manner.
Verifies the correctness of information entered within the JHA Xperience and Synergy systems.
Identifies all line items with exceptions and send to the Branch Operations Managers on a weekly basis and notate all items which have been resolved.
Actively works and completes all Synapsys events timely.
Performs quality control for all retail and business branch documentation to ensure compliance with policy, division and GBCI standards.
Reviews all GBCI policy and procedures updates on bank intranet as frequently as necessary in order to ensure work is being completed correctly.
Participates in growth and development through regularly scheduled feedback.
Performs job functions in compliance with all company policies, federal and state rules and regulations, including, but not limited to Bank Secrecy Act, Anti Money Laundering Act, Offices of Foreign Asset Control, Graham Leach Bliley and Sarbanes Oxley.
Other duties as assigned