Fraud Analyst I - Communications- Mon-Fri 11:00am to 8:00pm, Sat 9:00am to 3:00pm

Fifth Third Bank • Cincinnati, OH

1d • Onsite

About The Position

The Fraud Analyst I is a cross-functional position within Fraud Operations at Fifth Third Bank. This role can support Fraud Detection, Fraud Communication, and Domestic Collections teams based on staffing and business needs. The Fraud Analyst I is responsible for analyzing and decisioning alerts on fraud detection systems, handling direct communications with customers and bank employees, and processing fraud check dispute claims. This role requires attention to detail, multi-tasking, communication, and critical thinking skills. Fraud Analysts also assist leadership in developing policies and procedures to enhance processes and reduce fraud risk. The position is accountable for risk management by openly exchanging ideas, elevating concerns, and following policies and procedures. The role ensures that actions and behaviors drive a positive customer experience and achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks.

Requirements

• One to three years of experience in fraud, banking, investigative work, or a related field preferred.
• Associate's degree or equivalent work experience.
• Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
• Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters.
• Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends.
• Proactive in identifying potential concerns and following-up to resolve such issues.
• Excellent teamwork, interpersonal, and relationship building skills.
• Ability to make decisions or know when to escalate matters to management.
• Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments.
• Ability to communicate effectively with management.
• Ability to work independently and complete assigned work in a timely and accurate manner.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures.
• Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
• Open and prep fraud cases.
• Appropriately escalate matters associated with fraud activity that warrant engagement to supervisory staff.
• Provide fraud-related support and work with the first line of defense for the Bank.
• Work with various business units to understand the alerted activity and ensure compliance with laws.
• Meet scheduling and time tracking expectations to support performance tracking.
• Meet performance, quality, and customer service standards.
• Perform other duties as required.

Benefits

• Comprehensive benefits
• Differentiated compensation offerings
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree