Fraud Analyst I - Communications Mon-Fri 11:00 am to 8:00 pm Sat 9:00am- 3:00 pm

Fifth Third Bank•Cincinnati, OH

5d•Onsite

About The Position

The Fraud Analyst I is a cross-functional position within Fraud Operations, supporting Fraud Detection, Fraud Communication, and Domestic Collections teams based on staffing and business needs. This role involves analyzing fraud detection system alerts, making decisions on actions like placing holds or opening cases, and communicating verbally and in writing with internal and external customers. It also includes handling direct communications with bank customers, employees, and offshore partners via phone and chat, as well as processing and decisioning fraud check dispute claims. The position requires attention to detail, multi-tasking, communication, and critical thinking skills. Fraud Analyst Is also assist leadership in developing policies and procedures to enhance processes and reduce fraud risk. The role is responsible and accountable for risk management, ensuring adherence to policies, and driving a positive customer experience by identifying, assessing, managing, monitoring, and reporting risks.

Requirements

One to three years of experience in fraud, banking, investigative work, or a related field preferred.
Associate's degree or equivalent work experience.
Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters.
Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends.
Proactive in identifying potential concerns and following-up to resolve such issues.
Excellent teamwork, interpersonal, and relationship building skills.
Ability to make decisions or know when to escalate matters to management.
Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments.
Ability to communicate effectively with management.
Ability to work independently and complete assigned work in a timely and accurate manner.
Proficiency with Microsoft Office Suite.

Responsibilities

Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures.
Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
Open and prep fraud cases.
Appropriately escalate matters associated with fraud activity that warrant engagement to supervisory staff.
Provide fraud-related support and work with the first line of defense for the Bank.
Work with various business units to understand the alerted activity and ensure compliance with laws.
Meet scheduling and time tracking expectations to support performance tracking.
Meet performance, quality, and customer service standards.
Perform other duties as required.