Fraud Alert Review Specialist

Hudson Valley Credit Union • Poughkeepsie, NY

3d • Onsite

About The Position

Hudson Valley Credit Union is currently recruiting for the position of Fraud Alert Review Specialist I. Primary Function: Responsible for review of fraudulent, illegal or improper activity alerts produced by fraud detection systems and reports and take appropriate action to minimize financial losses.

Requirements

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required.
• Minimum 2 years providing internal and/or external customer support and service experience required.

Responsibilities

• Investigate alerts or notifications produced within fraud analytics software, and other daily reports, related to potential misuse or abuse of products and services such as account and deposit fraud, wire fraud, loan fraud and identity theft.
• Take appropriate measures to prevent fraud losses, such as extending check holds, locking internet banking for an at risk account, or other actions according to procedure.
• Maintain account notes in all appropriate systems.
• Escalate potential fraud cases to appropriate team members when additional action is required.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
• Responsible for regular and predictable attendance including punctuality.

Benefits

• Base & Variable Pay Structures
• Paid Personal, Holiday & Volunteer Time Off
• Professional Development & Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental & Vision Coverage
• 401(k) With Employer Match & Non-Elective Employer Contribution
• Life, Short-term & Long-term Disability Insurances
• Discounted Loan Rates & Fees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED