Fraud Agent

Fanatics Betting & Gaming•Jersey City, NJ

2d•$25 - $29•Hybrid

About The Position

As a Fraud Agent you will play a critical role in preventing fraud on our platform while also making sure our Customers have a world class experience. You will be responsible for monitoring front line defense, identifying and escalating potentially fraudulent activity. You will work closely with other Operations teams to assist in the resolution of various fraud related matters. The hours for this role will be 4:30 PM - 1 AM Eastern Standard Time, Thursday through Monday (Tuesday / Wednesday off).

Requirements

0-2 years of relevant fraud and/or AML risk experience
Understanding of gaming and payment processes. General understanding of Sports Betting, Casino and payment processes.
Self-motivated, analytical thinker with exceptional attention to detail.
Flexibility to perform in a fast paced startup environment in an evolving industry.
Investigative curiosity with strong organizational skills.
Competence with Salesforce and the G Suite products. Intermediate Google Sheets skills are highly desirable.
Ability to work a hybrid schedule that will include weekends.
Ability to obtain and maintain licensing in multiple jurisdictions.

Nice To Haves

A Bachelor's Degree in a related field such as Criminal Justice, Finance or Business will be considered as an asset

Responsibilities

Monitor and analyze daily alerting, flag potential fraudulent activity and take action to mitigate losses
Review customer account and activity
Ensure compliance with anti-money laundering regulations, including KYC requirements and gaming regulations
Act as the fraud front line of BetFanatics by communicating directly with customers through emails, chats and phone calls
Assist the customer support and VIP teams with escalated customers