Fraternal Systems Coordinator

Home Office Careers•Rock Island, IL

20d•Hybrid

About The Position

Are you enthusiastic about levering technology to empower meaningful work? As a System Coordinator, you will serve as the primary liaison between the Fraternal department and IT, supporting the efficient operation, maintenance, and optimization of fraternal technology systems. You will troubleshoot issues, ensure systems align with operational and strategic needs, and handle system administration, user support, and contributions to system development, testing, and implementation with a focus on high-quality outcomes that drive our mission forward. Modern Woodmen of America is one of the nation’s largest fraternal benefit societies, with over $18 billion assets. Fraternals are unique membership organizations that pair the “member-owned” characteristic of a mutual insurance company with the “social mission” characteristic of a service organization. They unite individuals with common bonds, provide a variety of life insurance and investment products, and form one of the nation’s most effective volunteer networks.

Requirements

Bachelor’s degree or specialized training and 5 years’ related experience.
LOMA Fellowship designation required or willing to obtain after hire.
Proficiency with Microsoft applications and services, computer systems, and software.
Ability to identify and resolve technical issues effectively.
Previous experience with the collection, management, and reporting of data.
Excellent verbal and written communication skills.
Ability to manage deadlines and resources.
Willingness to learn new technologies and adapt to changing needs.
Ability to make the complex seem simple and intuitive.

Responsibilities

Act as liaison with Information Technology and Enterprise Project Management Office and other home office departments and vendors to coordinate system changes, projects, and testing.
Identify areas for improvement in system performance, recommend enhancements, and implement changes in collaboration with other internal stakeholders.
Assist with the planning, testing and deployment of new technologies that improve fraternal operations, ensuring smooth integration into existing infrastructure.
Facilitate testing by end users to ensure success of program rollouts and maximize usability and reliability.
Develop new system procedures to improve efficiency in work processes.
Assist with the creation of training materials related to procedures.
Apply a user-first perspective that goes beyond functionality and drives the creation of systems that are intuitive, efficient, and effortless for the end user.
Track system performance, generate reports and analyze data to identify trends and areas needing attention.
Ensure the security and integrity of the department data and systems.
Stay up to date with business technology trends and emerging practices.
Perform other duties as requested.

Benefits

Stability: Modern Woodmen has been Modern Since 1883® and exists for our members. We make long-term decisions that provide stability for our employees, financial representatives, and members.
Respect for personal time : We offer vacation, sick leave and 11 paid holidays. We value your time outside of work and offer careers that blend work and life well.
Professional growth : Benefit from our commitment to employee development which includes educational offerings to enhance your knowledge of our industry.
Great culture : We build strong working relationships across our organization through collaborative work and volunteer opportunities.
A beautiful office: Enjoy a beautiful view! Our home office, located in downtown Rock Island, IL, has a lovely plaza overlooking the Mississippi River.
On-site Café: Our employees can purchase a variety of breakfast, lunch, and beverage options at Café 1883.
A thriving local community: Not from the Quad Cities and hesitant to consider relocation? Give it some thought. The Quad Cities offers an idyllic Midwestern lifestyle along the mighty Mississippi and consistently ranks at the top of the list for quality of life and cost of living. It is home to more than our share of artists, festivals, and fun in every season.
Exceptional benefits : Our comprehensive benefits package is designed to support your health and financial well-being.
Benefits include:
Company-paid retirement plan
Matching 401(k) plan
Employee Impact Bonus
Medical, Dental and Prescription Drug Insurance. We pay 100% of employees’ health insurance premiums and 50% of employee dependents’ premiums.
Group term life insurance.
Long-term and short-term disability.
Voluntary benefits: vision, flexible savings accounts (FSA), accident insurance.