Franchise Success Coach and Learning Development Specialist

Zerorez•American Fork, UT

1d•Hybrid

About The Position

The Franchise Success Coach and Learning Development Specialist supports franchise owners in improving business performance while developing training and knowledge resources for the Zerorez network. The role coaches an assigned portfolio of franchise owners on profitability, operational marketing, leadership, and growth, and serves as their primary coaching contact. As an active member of The Circle of Success Center of Excellence (CoE), the specialist helps administer the Learning Management System (LMS) and build and maintain the Global Knowledge Base. The position connects franchise support with organizational learning: recurring challenges identified through coaching inform new training, while effective training helps franchise owners and their teams execute consistently. The specialist delivers coaching, workshops, webinars, and learning materials; organizes role-based learning paths; and turns approved procedures, technical information, and proven field practices into clear, practical resources. The role also tracks learning outcomes and feedback, coordinates content review and platform support, and brings franchise feedback into CoE planning. The position is based in American Fork, Utah, with a hybrid/on-site work arrangement and periodic travel to franchise locations, training, and company events.

Requirements

At least three years of relevant experience in franchise operations, business coaching, multi-unit management, or a comparable role supporting business owners or managers.
Ability to interpret P&L statements and business metrics and translate findings into practical improvement plans.
Demonstrated ability to coach, influence, and develop others through strong relationships and clear accountability.
Experience creating training materials, documenting processes, facilitating learning, or maintaining a learning platform or knowledge base.
Strong writing and organizational skills, including the ability to turn complex information into clear, actionable guidance.
Comfort learning digital platforms, organizing content, and using AI-assisted tools with appropriate accuracy review.
Ability to manage an assigned franchise portfolio alongside scheduled learning-development projects.
Bachelor’s degree in business, management, education, or a related field, or equivalent practical experience.
Ability to travel periodically to support franchise locations and company events.
Alignment with Zerorez Core Values: Trust, Ownership, Compassion, Agility, and Relentless Drive.

Responsibilities

Build trusted relationships with an assigned portfolio of franchise owners and serve as their primary coaching contact.
Develop practical action plans with clear goals, owners, and follow-up dates, and coach franchisees through implementation.
Guide owners in applying brand standards and approved practices across sales, staffing, customer service, and daily operations.
Connect franchisees with marketing, technical, and other specialists when additional expertise is needed.
Deliver targeted workshops, webinars, and coaching sessions for franchise owners, managers, and their teams.
Administer the LMS, including user access, course organization, learning assignments, completion tracking, and routine learner support.
Help build and maintain role-based learning paths for technicians, customer service representatives, managers, franchise owners, and coaches.
Work with CoE leadership and subject matter experts to turn approved procedures, technical information, and operational playbooks into practical learning materials.
Create and update courses, short instructional videos, job aids, quizzes, and assessments using consistent templates and available authoring tools.
Coordinate subject matter review and approval before publishing technical or operational content.
Track participation, completion, assessment results, and learner feedback to identify where training needs improvement.
Coordinate platform issues requiring technical support with the LMS vendor or appropriate internal resources.
Help build and maintain the Global Knowledge Base as an organized, searchable source of approved operational guidance.
Establish consistent content categories, naming conventions, version control, and review schedules with CoE leadership.
Convert recurring franchise questions and successful field practices into reusable articles, FAQs, checklists, and playbooks.
Work with subject matter experts to keep resources accurate, current, and aligned with Zerorez brand standards.
Support selected field trials and rollouts by preparing instructions, training materials, and feedback surveys.
Bring franchise feedback into CoE planning and recommend improvements based on business impact and frequency of need.