Franchise Specialist

Franchise Sidekick•Omaha, NE

10d•$70,000 - $120,000•Hybrid

About The Position

As a Franchise Specialist, you’ll serve as the very first touchpoint for individuals exploring franchise ownership, and the quality of this first conversation sets the tone for their entire Sidekick experience. Your role is structured, consultative, and highly relational. You’ll guide leads through 10–15 minute introductory conversations that uncover their goals, motivations, financial readiness, and expectations while helping them feel confident, supported, and clear on next steps. This is not a closing role. It’s a professional guidance role rooted in active listening, emotional intelligence, and the ability to lead someone through an important decision-making process with calm confidence. You’ll ensure clients are qualified for the Sidekick process, normalize financial conversations, handle early questions or objections with empathy, and ultimately schedule them for an Advisor Call — the next step in their journey.

Requirements

Are naturally curious and love meaningful conversations that uncover goals, motivations, and deeper insights
Have exceptional verbal communication skills and can create a warm, confident, trust-building tone from the first minute
Can follow a structured process without sounding scripted — you’re conversational, human, and adaptable
Are comfortable discussing liquidity, investment levels, and financial readiness in a professional, normalizing way
Stay composed under pressure and handle objections with empathy, clarity, and steady control
Have experience in consultative sales, customer success, franchise development, or other client-facing roles
Are emotionally intelligent and pick up on tone shifts, hesitations, and emotional cues
Bring daily discipline, grit, and resilience to high-volume, back-to-back client conversations
Are highly organized, coachable, and detail-oriented with strong follow-through
Enjoy being outcome-focused and understand that your primary goal is guiding leads to the next step: the Advisor Call
Value collaboration and enjoy supporting teammates to improve the overall lead experience
Are comfortable using CRM tools like HubSpot and managing multiple conversations at various stages
Enjoy working in a high-accountability, high-reward environment where your success is measured by both client outcomes and sales performance
Believe in the power of business ownership and are excited about helping others explore a new path to freedom and fulfillment
Are highly organized, internally motivated, and thrive in a goal-driven, accountability-focused team
Enjoy being part of a purpose-driven company where your work directly contributes to our brand, mission, and growth.

Responsibilities

Conduct structured discovery calls that uncover a client’s goals, motivations, timelines, experience, and investment readiness
Set clear expectations for what franchise exploration looks like with Sidekick
Professionally and confidently discuss liquidity, investment ranges, and financial preparedness
Establish trust quickly through warm tone, clarity, and a human, conversational approach
Make 50–100 outbound calls daily to self-qualified leads (no cold calling)
Maintain high call quality, consultative flow, and consistent booking performance
Navigate objections while staying composed, empathetic, and in control of the conversation
Document call notes in HubSpot with accuracy and detail
Track lead progress and ensure seamless movement toward an Advisor Call
Support Advisors with scheduling and rescheduling when needed
Share insights that help shape a better lead experience and stronger team results
Collaborate with Specialists, Advisors, and leadership on continuous improvement
Maintain discipline, consistency, and follow-through in a high-volume role

Benefits

Base salary plus call and deal commission and incentives
16 days of PTO
Two floating holidays
Paid volunteer day annually
Nine paid company holidays each year
Additional PTO for each year of employment
Franchise Purchase Discount
Client Referral Commission ($3,000 for every qualified lead submitted that ends up purchasing a franchise)
Full Medical Benefits with up to $750 monthly Employer Contribution
Employer Paid Dental, Vision, and Life Insurance
Optional Health Savings Account
Optional Supplemental Insurance
Optional Cybersecurity Coverage
401k with 3% Employer Contribution
Home Office Stipend For Remote Workers
$1,500 Annual Best Self Stipend for professional and personal development