Franchise Relations Partner

Giant Tiger•Ottawa, ON

4d•CA$95,200 - CA$142,800•Hybrid

About The Position

At Giant Tiger, our mission is simple: help Canadians save more every day. We’re a Canadian institution rooted in our communities and built on 60+ years of success. As part of our store support team, your work directly impacts stores across the country and drives the value that our customers see on the shelves. We’re looking for people who are passionate about retail and motivated by meaningful work that makes a real impact. This posting represents a current opportunity at Giant Tiger. This role will travel to stores throughout their region (Hamilton/Niagara) 3 days per week. When not travelling this role can work remotely from home. As a Franchise Relations Partner, you'll lead a region of Franchise and Corporate stores to exceptional business performance, driving sales growth, profitability, and operational excellence. Through strategic partnership, coaching, and business leadership, you'll help stores consistently exceed annual sales and profit targets, contributing to a high-performing region with strong P&L results.

Requirements

Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field
10+ years of relevant multi unit retail and or business experience with in depth understanding of store operations supported by experience in Merchandising.
Ability to understand performance trends, identify improvement opportunities and actions to be executed within fiscal year.
Establishes and report on Key Performance Indicators (KPI's) that support financial targets
Able to effectively lead and implement projects
Analytical and trouble shooting skills to resolve complex problems
Strong communication skills with all levels of the organization
MS Office proficiency

Nice To Haves

Franchise experience is an asset
Demonstrated ability in controlling operational costs, including labor, supply chain, inventory, and overhead costs, to improve profitability.
Proficiency in French (for Quebec Market mandatory, other markets an asset)
Store Management and/or franchise experience a large asset
Profound AS400 system experience
Experience with Analytics platforms (BI/Segment-Looker) an added bonus
Six Sigma experience would be an asset

Responsibilities

Develop business plans in partnership with corporate stores, focused on improving P&L results and accelerating conversion to franchise ownership.
Support franchise owners' efforts to grow their business by instilling entrepreneurial thinking, encouraging them to seize local opportunities, and to exercise freedom within a framework to maximize P&L results and build long-term wealth.
Partner with Home Office teams and store leadership to identify regional trends and customer needs, ensuring localized assortments and in-store experiences align with brand standards while implementing operational excellence practices that drive traffic, sales, and customer satisfaction across the region.
In partnership with the Franchisee Development Program team, support the selection and practical hands on training and evaluation to ensure readiness of our future franchise leaders (FITs).
Champion new programs and initiatives in support of the GT Way, ensuring we are building trust through two-way communication/feedback.

Benefits

Competitive compensation
Retirement savings support
Comprehensive well-being benefits
Short Term Incentive Plan
Management Profit Sharing Plan (MPSP)
Company-funded retirement savings
Flexible, cost-shared health and dental benefits
Annual paid time off, including personal and vacation days
Additional paid holiday time between Christmas and New Year’s
Coaching, training, and support for career growth
Store Discount
Parental leave salary top-up
Recognition program that celebrates great work with monetary rewards and other perks
Safety first environment