Franchise Operations Manager

Sonny's Franchise Company•Winter Park, FL

9h•Hybrid

About The Position

The Franchise Operations Manager serves as a key partner to Sonny’s BBQ franchisees, providing strategic guidance, operational support, and performance coaching to ensure brand consistency, optimize profitability, and drive long-term growth across the franchise network.

Requirements

Inspires franchisee growth and strengthens the Sonny’s system.
Knowledge of the Sonny’s brand, restaurant industry, and restaurant operations.
P&L and unit economics fluency.
POS and reporting/BI tool familiarity.
Translates company vision and strategy into clear operational actions.
Maintains composure and objectivity in challenging situations.
Strong communication, interpersonal, teamwork, negotiation, and persuasion skills.
Detail-oriented with strong problem-solving, judgment, and critical thinking skills.
High drive, urgency, and initiative in a fast-paced, changing environment.
Builds and maintains strong relationships.
Strong reading, writing, math, analysis, listening, and reasoning skills.
Proficient in Microsoft Office and restaurant software programs.
Strong business and financial acumen, including data analysis, action planning, benchmarking, and stakeholder recommendations.
Works effectively both independently and cross-functionally.
Prioritizes and manages multiple projects with sensitive deadlines.
Demonstrates integrity, professionalism, dependability, flexibility, and adaptability.
Anticipates guest and business needs.
Complies with applicable regulations and company safety policies.
Maintains reliable transportation, a valid driver’s license, good driving record, and required insurance coverage.

Nice To Haves

ServSafe Manager certification preferred.

Responsibilities

Support a defined unit count within the assigned franchise territory.
Inspire franchisees to improve top-line revenue and bottom-line profitability.
Collaborate with franchisees to identify performance barriers and develop growth plans to drive improvement across operations, marketing, training, and technology.
Promote and influence cultural initiatives to align franchisees with company values.
Evaluate operational performance of franchise-owned locations, implement best practices, and recommend strategies to enhance sales and efficiency.
Analyze key business metrics for assigned franchise locations to identify challenges and opportunities, providing insights to leadership as needed.
Conduct in-depth financial and market analysis to identify areas for improvement.
Ensure franchisee compliance with Standard Operating Procedures and develop corrective action plans as necessary.
Work closely with underperforming franchisees to enhance guest experience and ensure alignment with company standards.
Follow up with Franchisee on all Brand Standard and Food Safety Audits. Document all key conversations.
Effectively communicate new programs and initiatives, securing franchisee buy-in and providing feedback to leadership.
Support new restaurant openings and remodeling projects.
Oversee training initiatives, assess effectiveness at each location, and report findings to the Leadership team.
Facilitate retraining for franchisees, General Managers, and restaurant teams as needed.
Share and encourage adoption of best practices among franchisees.
Support franchisees in making critical business decisions, including potential ownership transitions.
Assist with contract renewals and franchise agreements.
Perform additional duties as assigned.