Franchise Operations Coach - Denver, CO

SLIM CHICKENS•Fayetteville, AR

4d•Onsite

About The Position

To serve as the primary restaurant-level coaching resource within the field operations team, driving operational excellence, brand standards execution, and restaurant capability development across an assigned portfolio of approximately 50 restaurants. The Franchise Operation Coach conducts structured, high-frequency visits to Red and Yellow locations, builds improvement plans, and serves as a day-to-day partner to franchisee operators in the pursuit of moving restaurants from Red to Yellow to Green.

Requirements

Extensive sub-regional travel with regular driving and periodic overnight stays required
Valid driver’s license and clean driving record
High-energy, restaurant-level coach who is passionate about developing people, executing standards, and delivering measurable operational results
Demonstrated ability to observe, diagnose, and coach to specific operational gaps at the unit level
Strong interpersonal and relationship-building skills; able to establish trust quickly with GMs and operators across diverse franchise groups
Exceptional written and verbal communication skills, including the ability to write clear, actionable improvement plans and deliver candid coaching conversations
Highly organized and self-disciplined; able to manage a portfolio of 50 restaurants independently with consistent follow-through
Professionalism and tact in all franchisees, GM, and team member interactions
Microsoft Office Suite; proficiency with restaurant operations platforms, visit scoring tools, and field reporting dashboards.
Ability to quickly learn new systems used across a variety of franchise restaurant environments.
Minimum of 2 years of restaurant operations experience, experience as a multi-unit or above-restaurant leadership role is preferred (e.g., Area Manager, District Manager, or equivalent).
QSR or fast-casual experience strongly preferred.
Bachelor’s degree in Business, Hospitality, or a related field is preferred; or equivalent combination of education and restaurant operations experience.

Nice To Haves

Coursework or certifications in coaching, leadership development, or restaurant management.

Responsibilities

Conduct structured operations visits (4–8 hours each) to assigned restaurants on the approved cadence
Assess restaurant performance across BOH operations, FOH hospitality, food quality, food safety, and brand standards during each visit using the official Slim Chickens ops assessment.
Develop and deliver written improvement plans for all locations following each visit, with clear priorities, timelines, and accountability checkpoints.
Track and report visit scores, trends, and action plan progress to the Field Business Leader on a weekly basis; flag at-risk locations proactively.
Identify recurring operational patterns across the sub-region and surface systemic recommendations to the Field Business Leader for escalation or system-wide consideration.
Validate successful implementation of new menu items, LTOs, system-wide programs, and brand initiatives at the restaurant level during each visit.
Document all visit observations, scores, action items, and follow-up outcomes in the designated field operations tracking platform.
Support new restaurant openings by participating in pre-opening walkthroughs, training support, and initial post-opening visits within assigned territory.
Provide timely, candid, and constructive coaching feedback to GMs, operators, and franchisee principals; recognize and celebrate progress and improvement.
Adhere to Slim Chickens’ policies and uphold the highest professional standards across all franchisee, GM, and team member interactions.
Participate in field team huddles, regional planning sessions, and all-hands calls as scheduled by the Field Business Leader.
Has a thorough understanding of Slim Chickens' established operating systems (e.g., quality, security, office environment, company policies, safety) and recognizes the responsibility to stay updated on these systems and the role this position plays in supporting them.
Performs other duties as necessary in support of business objectives: This position description is designed to guide the activities of the Franchise Operations Coach. It is not meant to restrict the individual's creativity or limit their thinking, nor does it encompass all the tasks that may be required in this role.