Franchise Operations Administrator

RestoPros•Charlotte, NC

21d•$65,000 - $70,000•Onsite

About The Position

The Franchising Operations Administrator plays a critical role in supporting the daily operations of B.Rugged Group. This position provides high-level administrative, organizational, and operational support to multiple departments, ensuring efficiency, accuracy, and strong communication across the franchise system. The ideal candidate is detail-oriented, proactive, highly organized, and comfortable working in a fast-paced environment supporting franchise partners and internal leadership.

Requirements

Strong ability to manage multiple priorities, maintain structured systems, and meet deadlines.
High attention to detail with accuracy in reporting, scheduling, and documentation.
Reliable follow-through, strong time management, and proactive task ownership.
Clear, professional verbal and written communication.
Ability to collaborate effectively across departments and with franchise partners.
Customer-service mindset with a positive, solutions-focused approach.
Proficient in Microsoft Office Suite, Google Workspace, and cloud-based tools.
Ability to quickly learn franchise-related systems such as FranConnect and Restoration Manager.
Comfortable managing data, generating reports, and navigating digital platforms.
Strong analytical and critical-thinking skills with a proactive approach to identifying issues.
Ability to adapt to changing priorities, new systems, and evolving organizational needs.
Exercises sound judgment, maintain confidentiality, and operate with professionalism.
Bachelor’s degree preferred; equivalent experience in administrative, operations, or franchise support roles accepted.
2–4 years of administrative, operations, or office management experience, ideally in a franchise, service, or multi-unit environment.
Experience working with cloud-based systems, CRM platforms, or franchise/operations software.
Demonstrated experience supporting cross-functional teams and managing multiple priorities in a fast-paced setting.

Responsibilities

Provide administrative support to the VP of Operations, Reconstruction Director, Director of Marketing, and Training & Onboarding teams.
Prepare presentations, documents, training materials, and operational reports.
Organize and maintain departmental files, shared resources, and digital/physical record systems.
Oversee office supplies, ordering, vendor coordination, and general office upkeep.
Support onboarding processes for new corporate staff and franchise partners.
Coordinate calendars, appointments, conference calls, and cross-departmental meetings.
Create agendas, capture meeting notes, and manage follow-up on action items.
Maintain strong communication between internal departments and franchise partners to ensure message clarity and alignment.
Support timely distribution of internal updates, newsletters, and operational communication.
Pull, compile, and distribute operational and franchise performance reports.
Conduct monthly audits in FranConnect to ensure accuracy and data completeness.
Maintain and monitor access within Restoration Manager and company email systems for proper setup, permissions, and compliance.
Collaborate with Operations and Reporting teams on data tracking, analysis, and process documentation.
Assist in facilitating marketing website initiatives and content coordination.
Help create and distribute the monthly franchise newsletter and ensure brand consistency across communications.
Support execution of training programs, onboarding activities, and operational initiatives.
Participate in special projects, process improvement efforts, and cross-functional initiatives assigned by leadership.