Franchise Onboarding Specialist

BELFOR Franchise Group•Ann Arbor, MI

About The Position

The Franchise Onboarding Specialist (aka JumpStart Coach) is responsible for facilitating, providing direction, and supporting new franchisees in the completion of essential tasks to prepare Franchisees for a successful and timely launch of their business. This position will report to the head of Shared Services for BELFOR Franchise Group. JumpStart Coaches schedules weekly meetings with new Franchisees and directs, assists, and coordinates the timely completion of essential tasks outlined in the JumpStart program.

Requirements

Must be proficient in Microsoft Office (includes Excel, PowerPoint)
Critical thinking and problem-resolution abilities
Process improvement and continuous improvement mindset
Detail-oriented and forward thinking
Exceptional written and verbal communication skills and comfortable working across functions at all levels
Highly organized. Plans and prioritizes
Must have a servant leader, customer focused winning attitude
1-2 years minimum experience in project management

Nice To Haves

Experience in the Franchise Industry preferred

Responsibilities

Provides ongoing Franchisee support, guidance, and direction on all tasks in the JumpStart task list.
Works with and communicates effectively with all internal departments and follows up to ensure timely exchange of information and completion of tasks.
Works independently and collaboratively on assigned tasks and manages project due dates.
Develops a solid working knowledge of FranConnect, the Franchise Management Platform. Ensures that essential franchise data is recorded accurately for critical fields as required for each franchisee throughout their JumpStart process.
Provides an introduction and overview of FranConnect to new franchisees.
Facilitates tracking and reporting process on franchisees critical actions.
Responds to inquiries and requests via phone and email in a timely manner.
May conduct licensing and permitting research and data collection, compile written summary of findings and provides ongoing support to ensure jurisdictional/local governmental compliance.
Oversees related third-party vendor partnerships as they pertain to specific franchisee onboarding tasks.
Assists in the coordination of New Buyer Training and may include printing training material, room set up, and coordinating lunches and dinners.
Assists in a quarterly review of Pre-Launch manuals with the Brand President, in addition to all associated forms. Makes recommendations to Brand President and Supervisor on recommended updates.
Ensures franchisee satisfaction with on-time delivery of information and support.
Updates the training calendars.
Performs other duties as assigned.