Franchise Development Administration Manager
About The Position
French Florist is a leading floral business in Los Angeles, known for exceptional quality and customer service across its three company-owned stores. We are now expanding through franchising and seeking to grow our footprint by converting existing floral businesses into French Florist franchise locations and opening new French Florist franchise locations. We have signed our first 25 franchise deals and are growing quickly. Our vision is to cultivate a network of passionate franchisees who share our commitment to quality and creativity. The Franchise Development Administration Manager is the operational backbone of French Florist’s franchise development function — acting as a chief of staff to the team by owning the CRM, managing franchisee applications, and keeping every piece of franchise paperwork, including Item 23 receipt forms, accurate and on time.
Requirements
- 2–5 years of experience in franchise development, franchise administration, or a related operations/compliance role
- Hands-on experience managing a CRM (e.g., FranConnect) and maintaining clean, reliable data
- Highly organized with sharp attention to detail, especially around paperwork and compliance deadlines
- Strong CRM and systems fluency; comfortable building and refining processes from the ground up
- Discreet, dependable, and comfortable operating in a chief-of-staff-style support role
- Clear written and verbal communicator across franchisees, leadership, and cross-functional teams
- Able to juggle multiple applications, deadlines, and priorities without dropping details
- Comfortable working in a fast-paced, evolving franchise environment
- Must be able to travel to Southern CA monthly for Discovery Days
Nice To Haves
- Experience working in a multi-location, franchise, or high-growth business is a plus
- Familiarity with franchise disclosure documents (FDDs), Item 23 receipts, or similar regulated paperwork is a plus
Responsibilities
- Own and maintain the franchise CRM, ensuring data accuracy at every stage of the franchisee pipeline
- Track leads, applications, and follow-ups, flagging bottlenecks and keeping the team ahead of next steps
- Build and maintain reporting dashboards that give leadership real-time visibility into pipeline health
- Prepare, track, and file franchise paperwork, including Item 23 receipt forms, disclosure acknowledgments, and franchise agreements
- Ensure franchisee applications and supporting documents are complete, accurate, and compliant with state and federal franchise regulations
- Partner with Legal to maintain up-to-date FDD records and support document retention and audit-readiness
- Serve as a chief-of-staff-style partner to the franchise development team, managing priorities and cross-functional follow-through
- Design and refine internal workflows and templates that reduce manual work and keep the franchise sales process moving
- Coordinate with Finance, Marketing, and Operations for a smooth handoff from signed franchisee to opening support
- Prepare regular pipeline, compliance, and onboarding status reports for leadership
- Act as a key point of contact for prospective franchisees during the application and disclosure process
- Support ad hoc projects and initiatives as the franchise development function scales
Benefits
- Year-End Department Bonus goals (up to 10%)
- Paid time off and professional development allowances
- Employee stock option eligibility after one year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
