Franchise Business Consultant – Northern California

Wingstop

4d•Remote

About The Position

We’re not in the wing business. We’re in the flavor business. Our mission is to Serve the World Flavor by building a best-in-class restaurant system powered by strong operators, disciplined execution, and consistent guest experiences. Our franchise system is the engine of our growth. The field organization plays a critical role in ensuring that every restaurant operates with clarity, consistency, and accountability. The Franchise Business Consultant I (FBC I) is the frontline field operator responsible for driving execution across a portfolio of franchised Wingstop restaurants. This role serves as the primary business partner to Brand Partners, ensuring: Consistent execution of operating standards Clear visibility into business performance Disciplined routines that drive accountability Timely identification and resolution of performance gaps This is not a coordination role. This is a performance execution role focused on improving how the business runs day-to-day.

Requirements

4–7 years of multi-unit restaurant operations experience, preferably in a franchise environment
Strong operational expertise with the ability to diagnose and resolve performance issues
Financial acumen with ability to interpret restaurant-level metrics and trends
Proven ability to influence without direct authority
Strong organizational and prioritization skills
Ability to manage multiple priorities in a fast-paced environment
Willingness to travel extensively within assigned region
Although this role is remote, we do need this candidate to sit in the Western United States, ideally Northern California.

Responsibilities

Monitor Same Store Sales, guest experience metrics, and operational KPIs
Identify performance gaps and implement structured improvement plans
Establish and maintain disciplined business routines, including:
Weekly performance check-ins
Quarterly Business Reviews (QBRs)
Drive follow-through on commitments and ensure accountability
Maintain clear and consistent visibility into restaurant performance
Ensure execution of brand standards across:
Speed
Accuracy
Hospitality
Food quality
Reinforce compliance with franchise agreements and operational expectations
Drive adoption and execution of enterprise initiatives, including:
Loyalty programs
SmartKitchen
Training platforms
Protect the brand across food safety, operations, and guest experience
Build strong, trust-based relationships with Brand Partners
Influence performance through operational expertise and clear communication
Deliver direct, actionable feedback aligned to business results
Hold partners accountable to agreed-upon actions and commitments
Escalate performance or compliance issues when necessary
Partner with cross-functional teams, including:
Development
Marketing
Training
Supply Chain
Finance
Technology
Support new restaurant openings and ensure operational readiness
Provide field-based insights to inform enterprise decision-making

Benefits

Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
Discount on Wingstop gift cards