Franchise Business Consultant - Southwest

Wingstop • United States,

5h • Remote

About The Position

The Franchise Business Consultant I (FBC I) is the frontline field operator responsible for driving execution across a portfolio of franchised Wingstop restaurants. This role serves as the primary business partner to Brand Partners, ensuring consistent execution of operating standards, clear visibility into business performance, disciplined routines that drive accountability, and timely identification and resolution of performance gaps. This is a performance execution role focused on improving how the business runs day-to-day.

Requirements

• 4–7 years of multi-unit restaurant operations experience, preferably in a franchise environment
• Strong operational expertise with the ability to diagnose and resolve performance issues
• Financial acumen with ability to interpret restaurant-level metrics and trends
• Proven ability to influence without direct authority
• Strong organizational and prioritization skills
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to travel extensively within assigned region
• Candidate must sit in Texas

Responsibilities

• Monitor Same Store Sales, guest experience metrics, and operational KPIs
• Identify performance gaps and implement structured improvement plans
• Establish and maintain disciplined business routines, including weekly performance check-ins and Quarterly Business Reviews (QBRs)
• Drive follow-through on commitments and ensure accountability
• Maintain clear and consistent visibility into restaurant performance
• Ensure execution of brand standards across speed, accuracy, hospitality, and food quality
• Reinforce compliance with franchise agreements and operational expectations
• Drive adoption and execution of enterprise initiatives, including loyalty programs, SmartKitchen, and training platforms
• Protect the brand across food safety, operations, and guest experience
• Build strong, trust-based relationships with Brand Partners
• Influence performance through operational expertise and clear communication
• Deliver direct, actionable feedback aligned to business results
• Hold partners accountable to agreed-upon actions and commitments
• Escalate performance or compliance issues when necessary
• Partner with cross-functional teams, including Development, Marketing, Training, Supply Chain, Finance, and Technology
• Support new restaurant openings and ensure operational readiness
• Provide field-based insights to inform enterprise decision-making

Benefits

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave
• Lunch provided every Tuesday and Thursday in office
• Discount on Wingstop gift cards
• Onsite game room

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed