Framing manager-1

Michaels•Chandler, AZ

3d•Onsite

About The Position

The Framing Manager leads and coaches a team of framers, focusing on building customer relationships and creating framing solutions for their art. This role drives custom framing sales and assists customers in creating memorable framing solutions. The Manager on Duty (MOD) assists the Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance with applicable laws and requirements. They ensure the execution of Company policies and standards and hold the team accountable for store conditions and results. This role involves developing and coaching team selling behaviors, leading the delivery of high-quality custom framing solutions on time by planning workload in partnership with the Store Manager, and achieving KPIs. The manager reviews sales and production workload, builds plans and sales floor time for networking, and manages inventory, shrink, and safety programs. They also participate in interviewing, on-boarding, coaching, observing, and training new team members, supporting Talent Development and Performance Management activities, and utilizing leadership competencies for self-development. The Framing Manager partners with MODs daily on framing expectations and interacts positively and respectfully with others, promoting organizational vision and values. They participate in truck un-load and stocking processes, follow SOPs, and ensure a safe environment. Additionally, they acknowledge customers, help locate products, provide solutions, and assist with Omni channel processes. Other duties as assigned.

Requirements

Basic computer skills

Nice To Haves

Previous custom framing experience is preferred
Retail management experience
Experience leading a sales team

Responsibilities

Lead and coach a team of framers focused on building customer relationships and creating framing solutions for their art.
Drive custom framing sales.
Assist customers in creating a memorable framing solution for their art.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs.
Ensure execution of Company policies and standards; hold team accountable for store conditions and results.
Develop and coach the team selling behaviors.
Lead the delivery of high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager.
Achieve KPIs and manage the framing team to achieve their role KPIs.
Review sales and production workload and build plans and sales floor time for networking.
Manage and execute inventory management processes.
Manage and execute shrink and safety programs.
Serve as Manager on Duty (MOD).
Assist with interviewing, on-boarding, coaching, observing and training of new Team members.
Support Talent Development activities.
Participate in Performance Management activities of your team.
Utilize leadership competencies for continued self-development.
Partner with MOD’s daily on the expectations of framing and other framers.
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others.
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.
Acknowledge customers, help locate product and provide solutions.
Assist with Omni channel processes.
Perform other duties as assigned.