Framing Manager (Full-time)

Michaels Stores•Burlington, VT

8d•Onsite

About The Position

This is a full-time position where the Framing Manager will lead and coach a team of framers, focusing on building customer relationships and creating framing solutions for their art. The role involves driving custom framing sales and assisting customers in creating memorable framing solutions. The Framing Manager will also assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs, ensuring compliance with applicable laws and requirements. They will be responsible for developing and coaching the team’s selling behaviors, leading the delivery of high-quality custom framing solutions on time by planning workload, and achieving their Key Performance Indicators (KPI’s) while managing the framing team to achieve theirs. The role includes managing inventory, shrink, and safety programs, serving as Manager on Duty (MOD), and assisting with interviewing, on-boarding, coaching, and training new team members. The Framing Manager will partner with MOD’s daily on framing expectations and interact positively and respectfully with others, promoting the organization’s vision and values. Additionally, they will participate in truck un-loads and stocking processes, follow SOPs and safety programs, acknowledge customers, assist with Omni channel processes, and perform other duties as assigned.

Requirements

Basic computer skills

Nice To Haves

Previous custom framing experience is preferred
Retail management experience
Experience leading a sales team

Responsibilities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Develop and coach the team selling behaviors
Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
Achieve your KPI’s and manage the framing team to achieve their role KPI’s
Review sales and production workload and build plans and sales floor time for networking.
Manage and execute the inventory management processes as assigned
Manage and execute shrink and safety programs.
Serve as Manager on Duty (MOD)
Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
Partners with MOD’s daily on the expectations of framing and other framers.
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
Acknowledge customers, help locate product and provide solutions
Assist with Omni channel processes
Other duties as assigned