framing/customer service team member

Michaels Stores•Costa Mesa, CA

12d•$17 - $20•Onsite

About The Position

This role focuses on building customer relationships and creating memorable framing solutions for their art. The team member will assist customers in shopping the store, finding desired products, and maintaining a safe, clean, and clutter-free environment. The position involves adhering to Standard Operating Procedures (SOPs) and company programs, executing personal designer strategies to build customer relationships and drive sales, and completing framing orders with high quality and timeliness. Responsibilities also include maintaining specific departments, delivering friendly customer service, supporting shrink and safety programs, interacting positively with others, participating in truck unloads and stocking, operating the cash register, assisting with Omni channel processes, and performing other assigned duties.

Requirements

Basic computer skills
Basic measuring skills
Ability to operate the framing equipment
Ability to operate a glass cutter

Nice To Haves

Retail experience
Experience selling products and/or services to customers

Responsibilities

Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions. deliver sales and production results
Complete framing orders with a high degree of quality and on time
Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
Follow Standard Operating Procedures (SOPs) and Company programs
Support shrink and safety programs
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Operate cash register and execute cash handling to standards
Acknowledge customers, help locate product and provide solutions
Assist with Omni channel processes
Other duties as assigned