Frame Shop Manager

Michaels • Poway, CA

4d • Onsite

About The Position

The Frame Shop Manager leads and coaches a team of framers, focusing on building customer relationships and creating framing solutions for their art. This role drives custom framing sales and assists customers in creating memorable framing solutions. The manager also assists the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with laws and requirements, and holding the team accountable for store conditions and results. They develop and coach selling behaviors, lead the delivery of high-quality custom framing solutions on time by planning workload, and achieve KPIs. The role involves reviewing sales and production workload, managing inventory, shrink, and safety programs, and serving as Manager on Duty (MOD). Additionally, the Frame Shop Manager assists with interviewing, onboarding, coaching, training, and performance management of team members, utilizing leadership competencies for self-development. They partner with other MODs daily on framing expectations, interact positively and respectfully with others, and promote organizational vision and values. The position also includes participating in truck unloads and stocking processes, following SOPs, assisting customers, and performing other duties as assigned.

Requirements

• Basic computer skills

Nice To Haves

• Previous custom framing experience is preferred
• Retail management experience
• Experience leading a sales team

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD)
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
• Partners with MOD’s daily on the expectations of framing and other framers.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes
• Other duties as assigned

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical coverage
• Dental coverage
• Vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts
• Access to partner discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed