Full Time Frame Shop Manager

Michaels Stores • Chicago, IL

2d • Onsite

About The Position

This role involves building customer relationships by creating memorable framing solutions for their art. The Frame Shop Manager will help customers find what they need, ensure a safe and clean environment, and adhere to Standard Operating Procedures (SOPs) and company programs. The position requires delivering sales and production results, acting in a lead capacity in the absence of the Framing Manager, and training other team members. The manager will also support the Framing Manager in driving Key Performance Indicator (KPI) achievement, completing framing orders with quality and on time, and maintaining the ready-made frame department and other assigned areas. Additionally, the role includes providing friendly customer service, ensuring a well-merchandised and in-stock store, and executing a fast and friendly checkout experience while adhering to cash handling standards. The manager will also support shrink and safety programs, interact positively with others, and participate in truck un-loads and stocking processes.

Requirements

• Basic computer skills
• Basic measuring skills
• Ability to operate the framing equipment and glass cutter

Nice To Haves

• Retail experience
• Experience selling products and/or services to customers

Responsibilities

• Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
• Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions
• Deliver sales and production results
• Act in lead capacity in the absence of the Framing Manager
• Be a resource to assist and train other Team Members
• Support and assist Framing Manager in driving KPI’s achievement
• Complete framing orders with a high degree of quality and on time
• Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
• Provide a fast and friendly check out experience while adhering to cash handling standards
• Follow Standard Operating Procedures (SOPs) and Company programs
• Support shrink and safety programs
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Operate cash register and execute cash handling to standards
• Acknowledge customers, help locate product and provide solutions
• Engage customers on benefits of Rewards and complete enrollments
• Educate customer on Voice of Customer (VOC) survey
• Assist with Omni channel processes
• Other duties as assigned

Benefits

• health insurance (medical, dental, and vision)
• paid time off
• tuition assistance
• generous employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed