Frame Manager

Michaels•DeKalb, IL

7d•Onsite

About The Position

The Frame Manager leads and coaches a team of framers, focusing on building customer relationships and creating framing solutions for their art. This role drives custom framing sales and assists customers in creating memorable framing solutions. The Frame Manager also assists the Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs, ensuring compliance with laws and requirements, and holding the team accountable for store conditions and results. They develop and coach selling behaviors, lead the delivery of high-quality custom framing solutions on time by planning workload, and achieve their KPIs while managing the framing team to achieve their role KPIs. The role involves reviewing sales and production workload, building plans and sales floor time for networking, managing inventory, and executing shrink and safety programs. The Frame Manager serves as Manager on Duty (MOD), assists with interviewing, on-boarding, coaching, observing, and training new team members, supports Talent Development activities, participates in Performance Management activities, and utilizes leadership competencies for self-development. They partner with MOD’s daily on expectations for framing and other framers, interact positively and respectfully, promote organizational vision and values, and serve as a role model. The position also includes participating in truck un-load and stocking processes, following SOPs, ensuring a safe environment, acknowledging customers, assisting with Omni channel processes, and performing other duties as assigned.

Requirements

Basic computer skills

Nice To Haves

Previous custom framing experience is preferred
Retail management experience
Experience leading a sales team

Responsibilities

Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art.
Drive custom framing sales.
Assist customers in creating a memorable framing solution for their art.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
Develop and coach the team selling behaviors.
Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager.
Achieve your KPI’s and manage the framing team to achieve their role KPI’s.
Review sales and production workload and build plans and sales floor time for networking.
Manage and execute the inventory management processes as assigned.
Manage and execute shrink and safety programs.
Serve as Manager on Duty (MOD).
Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development.
Partners with MOD’s daily on the expectations of framing and other framers.
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.
Acknowledge customers, help locate product and provide solutions.
Assist with Omni channel processes.
Other duties as assigned.