Fragrance Specialist

Rennaï•Mount Royal, QC

11h•Onsite

About The Position

Rennaï is a fast-growing retail beauty and modern self-care brand on a mission to make 360° self-care simple, inspiring, and accessible. Our retail ecosystem combines curated global beauty products with personalized wellness services that nurture the mind, body, and soul.

Requirements

2+ years of experience in the fragrance industry.
High school diploma or equivalent.
General knowledge of different fragrance brands.
Exceptional active listening, communication, and interpersonal skills, with the ability to connect with diverse clientele.
Self-motivated, with a proactive approach to problem-solving.
Professional appearance and demeanor.
Ability to work in a fast-paced, dynamic retail environment.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

Experience in luxury beauty or fragrance retail.
Passionate about perfumery and emerging scent trends.
Embrace a self‑care and wellness‑focused lifestyle.

Responsibilities

Build trusted relationships through active listening, genuine engagement, and professional, empathetic communication.
Provide exceptional clientele service by addressing inquiries, solving issues, and ensuring client satisfaction.
Offer elevated self‑care services and experiential touchpoints to every client.
Maintain deep knowledge of our luxury fragrance portfolio, including scent composition, brand story, and usage recommendations.
Stay up to date with new fragrance launches to provide accurate, relevant, and inspiring product guidance.
Educate clients on fragrance families, scent profiles, and product benefits.
Guide clients in discovering the perfect fragrance for every mood or occasion.
Provide tailored product recommendations and offer samples to enhance client engagement.
Consistently meet and exceed sales goals and KPIs provided by Rennaï and aligned with the Brand Experience Ambassador expectations.
Drive conversion, units per transaction (UPT), and sales per hour (SPH) performance to achieve counter and store targets.
Open new client profiles and capture client data with accuracy to support personalization and future engagement.
Leverage CRM tools to build, track, and nurture strong client relationships.
Conduct follow‑ups, outreach, and tailored communication to encourage repeat visits and foster long‑term loyalty.
Support event activations, promotional moments, and brand initiatives by actively booking clients and reaching assigned event targets.
Champion and help execute new product launches, ensuring compelling storytelling and strong product visibility.
Collaborate with team members to achieve total brand counter goals and contribute to a positive, high‑performance environment.
Uphold Rennaï’s values, service standards, and luxury retail aesthetics in every interaction.
Successfully achieve department and brand goals through confident communication of product value and exceptional service delivery.
Utilize interpersonal skills to upsell, cross‑sell, and tailor recommendations to each client’s self‑care needs.
Embody Rennaï’s values, authenticity, and esthetic with pride and professionalism.
Serve as a passionate brand ambassador both. in‑store and during events
Embrace a growth mindset by staying up-to-date with industry developments, attending product trainings, and participating in brand events.
Share knowledge with fellow team members, fostering a collaborative, supportive, and positive work environment.
Training on brands, company culture, and ways of working.
Preparing for store opening and learning policies and procedures and technologies/ platforms.
Store opening, operations, client service, continued brand education, and active contribution to sales KPIs and performance metrics.