Fragrance & Beauty Advisor - UTC, CA

Chanel • San Diego, CA

1d • Onsite

About The Position

As a Fragrance & Beauty Advisor at CHANEL, you are the ultimate brand ambassador, leading by example and treating each guest with the utmost respect to ensure they feel welcome, confident, and at ease. You possess emotional intelligence, enabling you to develop strong, long-lasting relationships and provide consistent, extraordinary experiences for both internal and external clients. This role is essential to the Fragrance & Beauty community at CHANEL, the ultimate House of Luxury.

Requirements

• Ability to thrive in a team environment and work collaboratively.
• Understanding of, and passion for client experience.
• Excellent communication skills.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.
• Articulate, knowledgeable, and passionate about both cosmetics and fragrance.
• Ability to lift up to 5 lbs. and stand for extended periods of time.
• Full-time in-store and in-person presence to support client sales and client service.
• Elevated client service to drive business results.

Nice To Haves

• Foreign language skills are preferred.
• Artistry skills and direct Brand experience preferred.
• Passion for CHANEL Beauty products.

Responsibilities

• Provide superior service to every client, every day through the CHANEL service ritual.
• Deepen client relationships and loyalty through personal connection and building trust.
• Contribute to business growth by achieving sales targets, utilizing all levels such as product, services, and data capture to loyalize, recruit, and retain clients.
• Attend seasonal seminars hosted by Education Executives and utilize the Inside Beauty learning application daily to implement learnings.
• Uphold an omni-channel mindset to benefit the client, producing a seamless experience from in-store to online and vice versa.
• Address and successfully resolve client situations according to company philosophy and standards, partnering with appropriate teams as needed.
• Understand upcoming events and involve each client through introduction and demonstration.
• Share solid knowledge of the Brand, its heritage, and know-how with clients and the team.
• Understand business challenges, client needs, and the surrounding market.
• Ensure the work area is clean, tidy, hygienic, and professional at all times, adhering to Visual Merchandising guidelines.
• Maintain a positive attitude, communicate regularly with the team and manager, and exhibit ethics and integrity.
• Treat others with respect, acknowledge cultural differences, and be willing to learn from them.

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
• Generous paid time off policies to include vacation, holiday, sick and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed