FPI Quality Engineer
About The Position
Join our team as a Ford Pro Quality Engineer, where you will be the Voice of the Customer within FPI, consistently embodying a customer-centric approach. You will monitor and prioritize actions to address customer quality concerns from various sources, including Fleet Customer Critical issues, and Business Account Feedback. In this role, you will lead efforts to resolve quality issues related to critical metrics and leverage Connected Vehicle Data to address early issues and enhance traditional quality metrics. You'll drive investigations and actions to deliver metrics that correlate with an exceptional customer experience and support the development of a comprehensive Quality Framework for Connectivity Features. Your ability to benchmark internally and externally, establish action plans, and proactively identify solutions will be crucial in enhancing quality indicators across Connected Vehicle Features. You'll also propose methods to minimize unnecessary toil and manual work related to quality issue management, ensuring a seamless experience for our customers.
Requirements
- Customer-centric approach.
- Ability to monitor and prioritize actions.
- Experience addressing customer quality concerns.
- Experience with Fleet Customer Critical issues.
- Experience with Business Account Feedback.
- Ability to lead efforts to resolve quality issues.
- Experience with critical metrics.
- Ability to leverage Connected Vehicle Data.
- Ability to address early issues.
- Ability to enhance traditional quality metrics.
- Ability to drive investigations and actions.
- Ability to deliver metrics that correlate with an exceptional customer experience.
- Ability to support the development of a comprehensive Quality Framework for Connectivity Features.
- Ability to benchmark internally and externally.
- Ability to establish action plans.
- Ability to proactively identify solutions.
- Ability to enhance quality indicators across Connected Vehicle Features.
- Ability to propose methods to minimize unnecessary toil and manual work related to quality issue management.
Responsibilities
- Monitor and prioritize actions to address customer quality concerns from various sources, including Fleet Customer Critical issues, and Business Account Feedback.
- Lead efforts to resolve quality issues related to critical metrics.
- Leverage Connected Vehicle Data to address early issues and enhance traditional quality metrics.
- Drive investigations and actions to deliver metrics that correlate with an exceptional customer experience.
- Support the development of a comprehensive Quality Framework for Connectivity Features.
- Benchmark internally and externally.
- Establish action plans.
- Proactively identify solutions to enhance quality indicators across Connected Vehicle Features.
- Propose methods to minimize unnecessary toil and manual work related to quality issue management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
