Founding Product Designer

TierZero • San Francisco, CA

1d • Hybrid

About The Position

AI has changed how (and how fast) engineering teams build and ship code. But productionizing code still runs at human speed, and that gap is becoming every engineering team's biggest bottleneck. TierZero is how fast-moving engineering teams manage code in production: faster incident response, full operational visibility, and distributed knowledge across every engineer on the team. We've raised $7M from top investors like Accel and SV Angel, and are trusted by companies like Discord, Drata, and Framer to run their high-scale systems and build the infrastructure layer for their AI-era engineering teams. As our founding product designer, you'll help invent and build the core product experience from the ground up. You'll work directly with the CEO, CTO, and engineering team, and spend real time with customers. This is not a polish role — design at TierZero is deeply intertwined with system behavior, trust, and operator judgment. Things change regularly.

Requirements

• Has a valid US Visa or work permit
• Works in SF in person 3 days a week
• 6+ years of experience as a product designer
• Has designed complex systems, dashboards, or internal / operator-facing tools
• Is comfortable with dense information, tradeoffs, and designing for failure modes
• Thinks in workflows, states, and guardrails — not just screens
• Is deeply product-minded and customer-first
• Can collaborate tightly with senior engineers and challenge decisions when needed
• Has worked at a startup before (or a high-bar product team) and survived

Responsibilities

• Design core workflows and dashboards for AI agents that investigate incidents and production issues
• Translate complex system behavior (confidence, uncertainty, provenance, partial results) into clear, trustworthy user experiences
• Define guardrails and interaction patterns so automation is safe, reversible, and predictable
• Partner tightly with engineers to shape product decisions, defaults, and failure modes — not just visuals
• Design dense, high-signal interfaces for engineers operating under time pressure
• Help define how humans supervise, correct, and collaborate with AI agents
• Create interaction models for long-running, multi-step agent workflows (state, memory, async progress)
• Iterate rapidly with customer feedback from real incidents and on-call scenarios
• Contribute to everything from product direction to sales demos to onboarding flows to office snacks

Benefits

• Medical, Dental, Vision insurance
• 401(k)
• Lunch & Dinner in the office
• Snacks and drinks
• M4 MacBook + iPad Air
• Figma, FigJam, and a near-unlimited budget for tools that help you design and think better

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed