Founding Product Designer
About The Position
The gap no one has filled Every complex system in America has a profession whose job it is to be your trusted guide. You have a lawyer for legal. An accountant for taxes. A financial advisor for your money. Healthcare, a trillion-dollar industry that’s arguably the most complex and touches every single family, leaves us on our own. Hera is creating a new profession in healthcare: the Hero, a dedicated senior care expert for your family. Our Heroes educate, coordinate, and advocate for the most vulnerable population in the healthcare system — covered by insurance, so we can serve every family in America. In order to scale to all of America, we need to unbundle expertise from the human and broaden the aperture of who can become a Hero. Anyone that can foster human connection should be able to become a Hero with Hera. In that world, our supply challenge becomes how we uphold quality across every human touch point with our customers. Our brand promise We are in the business of trust. We're designing for the most emotionally charged moments of our customers lives; the bar isn't just delight, it's trust. Hera’s brand promise is simple: care that would only be great enough for our own parents. This promise is our moat. It’s what physicians refer to, families buy, what Heroes deliver, and what the product must unlock and enforce at every touchpoint. Our product challenge We believe the best software is invisible. We serve two audiences that most tech startups never build for: social workers and nurses (our Heroes) as well as aging parents and their adult children. Trust is built or broken in every interaction, and the product is where that trust lives. We need to equip our Heroes to deliver expert-level care at every interaction. Join our founding team We closed a sizable seed round led by Accel and have since gotten to seven-figure GMV on organic distribution alone. The customer feedback is the most positive our team has seen in our careers. Early organic growth has been incredible: we 10'xed revenue over the last 6 months (thanks to close partnerships with Weill Cornell & NYU Langone) and have been doing fun things in the community along the way (threw an art show for an 88 year old artist that went viral). You’ll build Hera alongside co-founders Jenny, Myles & Connie from Headway and Palantir. The playbook doesn’t exist yet. You’ll have high autonomy and a team that has your back when you run at hard problems that force you to find your edges. We are in person in NYC. Read our story and watch our launch video here. If this speaks to you, let's talk: [email protected]
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
