Founding Operating Partner, School Success

Marble Health•New York, NY

7h•Hybrid

About The Position

Last year, 1 in 10 teens attempted suicide. And it almost never starts there - it begins with a treatable mental health issue. We could have helped these kids before things got worse. Marble partners with schools to expand access to high-quality mental health care for students. As we grow into new states and deepen existing partnerships, we need consistent, high-quality execution across every school and counselor we support. We’re hiring a School Success Operating Partner to build the operating system for the Success function: Playbooks, dashboards, tooling, and rhythms that will help the Success team drive engagement and referral growth. This role sits at the intersection of Operations, Growth, Data Analytics, and Customer Experience, working closely with leadership to define the ideal partner journey and make it repeatable. You’ll run end-to-end experiments to identify what drives growth with our partner schools - turning ambiguous questions into hypotheses, tests, and scaled learnings. You will help the team become meaningfully more data-driven by improving how we track account health, engagement, risks, and opportunities. You’ll build trust-based relationships in a complex, human-centered ecosystem across schools, counselors, clinicians, families, and internal teams. Within 12 months, if you are successful in this role, Marble will have an ideal and scalable counselor journey, proven Success playbooks, transparent dashboards that help make data-driven decisions across all levels, and a repeatable experimentation engine that continuously improves performance.

Requirements

3–5 years of total professional experience, ideally including some combination of top-tier consulting + early stage BizOps / GTM Ops startup experience (Experience in Sales / Customer Success / Growth is a plus)
Track record of shipping 0-to-1 operating systems - playbooks, dashboards, pilots, or operating cadences built from scratch in a startup environment
Demonstrated ability to own ambiguous workstreams end-to-end and translate goals into execution through data, experimentation, clear communication, and iteration
Best-in-class analytical skills and metrics-driven thinking to drive every important diagnose performance, identify risks and opportunities, and inform decisions
Based in New York or willing to re-locate - we work from our Marble office 3 days per week

Nice To Haves

Passionate about Mental Health and Education (formal experience nice-to-have, not a must)

Responsibilities

Build the School Success playbook: Operationalize the counselor journey (launch → activation → engagement → referral growth → retention) into templates, touchpoints, and routines CSMs can execute consistently.
Create the data-driven foundation: Ensure the right tooling, metrics, and dashboards exist; make performance and account health visible and actionable for CSMs, managers, and leadership.
Run referral-growth experiments: Design, execute, measure, and scale experiments across different school contexts.
Improve cross-functional execution: Clarify handoffs and reduce operational gaps across Success, Growth, Sales, Product, Ops, and Clinical.
Turn insights into systems: Stay close to counselors/CSMs, synthesize qualitative + quantitative inputs, and ship practical workflows and process improvements.